Real Estate Operations Manager

About EGRE

Role overview

Operations and transactions

• Oversee daily business and administrative operations and coordinate sales, listings, marketing, management, and external service providers.
• Maintain records and procedures; manage suppliers, contracts, renewals, and operational expenditure; improve processes and follow through on deadlines.
• Coordinate transactions from offer acceptance to completion and manage Forms A, B, and F, MOUs, tenancy documents, and KYC/AML records.
• Liaise with agents, buyers, sellers, landlords, tenants, developers, conveyancers, and authorities; monitor milestones, outstanding documents, and commission payments.
• Maintain deal registers, transaction records, and internal reporting and accountability.

Compliance and finance

• Oversee DLD, RERA, and UAE real estate compliance; coordinate Trakheesi permits, broker registrations, licence renewals, and regulatory submissions.
• Maintain AML/KYC procedures and records, monitor regulatory deadlines and risks, and liaise with authorities, PROs, and advisers.
• Maintain income, expenditure, invoice, receipt, and payment records; perform bookkeeping, expense categorisation, and bank reconciliations.
• Monitor payables, receivables, balances, commissions, referral fees, and agent allocations; prepare weekly and monthly financial summaries.
• Coordinate with accountants on VAT, corporate tax, and statutory accounting requirements.

HR and process coordination

• Manage onboarding and offboarding, offer letters, employment documents, HR records, employee files, leave records, and contract renewals.
• Coordinate employment visas, work permits, Emirates ID applications, renewals, and cancellations with PROs; maintain MOHRE and employment compliance.
• Support recruitment administration and employee-related operations; coordinate with the CRM and Listings team.
• Identify inefficiencies, compliance risks, and administrative delays; recommend and implement improvements and update senior management.

Experience and required knowledge

• At least 4–5 years of relevant Dubai real estate brokerage operations or administration experience; previous experience in the Dubai real estate industry is required.
• Previous experience as an Operations Manager, Senior Real Estate Administrator, Office Manager, or similar.
• Strong working knowledge of Dubai real estate transactions, RERA, DLD, and Trakheesi.
• Familiarity with MOHRE requirements, employee documentation, and PRO procedures.
• Practical bookkeeping experience covering invoices, expenses, reconciliations, and financial reporting.

Skills and desirable experience

• Proficiency in Microsoft Excel and accounting software such as Zoho Books, QuickBooks, or Xero; understanding of property CRM systems and portals.
• Strong organisational, communication, and problem-solving skills; excellent written and spoken English; able to work independently with minimal supervision.
• Abu Dhabi real estate experience, Pixxi CRM, UAE VAT and corporate tax coordination, and previous operations-team management are desirable.

What EGRE offers

• Opportunity to own operations in a growing international real estate business with direct senior-management involvement.
• Broad responsibility across operations, compliance, finance, and HR, with exposure to international transactions and cross-border business.
• Competitive salary commensurate with experience.