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Readers Services & Programs Support Technician

Moonee Valley City Council
Melbourne, AUS
Mid
Onsite
Discovered 6 days ago
Communication

Full Job Posting

Key Responsibilities

  • Provide proactive, high-quality customer service across multiple library locations.
  • Assist library users with a range of technologies, including computers, eResources, mobile devices, and online platforms.
  • Supervise staff when rostered as the senior officer on duty, promoting teamwork and operational efficiency.
  • Experience in maintaining and improving a library collection to meet community needs.
  • Help plan, deliver, and evaluate adult programs and events.
  • Contribute to creating a safe, inclusive, and engaging environment for all community members.

Skills & Experience

  • You will hold a Diploma of Library and Information Services eligible for Library Technician membership of the Australian Library and Information Association (ALIA) and bring proven experience in delivering exceptional customer service ideally within a public library setting. Your strong IT skills enable you to confidently troubleshoot computer and mobile technologies, support users in digital literacy, and work effectively in an online environment. You’ll be highly organised, capable of supervising staff and managing your workload in a busy service environment. Excellent communication skills, collaboration skills and an enthusiasm for community connection are essential.
  • Next Steps
  • Applications must include a resume and a cover letter (no more than two pages) that respond to the Key Selection Criteria in the Position Description available below.
  • Applications must be submitted through our online system, should address the key selection criteria and should be in line with the Moonee Valley City Council Application Guide. Applications that do not meet these requirements may not be considered.
  • For further information, please view the Position Description and or contact Chris Bolland, Team Leader Ascot Vale Library & Technology (03) 9243 1938 to seek further insights to the role.
  • Please note: Applications may be reviewed as they are received, and Council reserves the right to close this advertisement prior to the current closing date.

Qualifications

  • You will hold a Diploma of Library and Information Services eligible for Library Technician membership of the Australian Library and Information Association (ALIA) and bring proven experience in delivering exceptional customer service ideally within a public library setting. Your strong IT skills enable you to confidently troubleshoot computer and mobile technologies, support users in digital literacy, and work effectively in an online environment. You’ll be highly organised, capable of supervising staff and managing your workload in a busy service environment. Excellent communication skills, collaboration skills and an enthusiasm for community connection are essential.
  • Next Steps
  • Applications must include a resume and a cover letter (no more than two pages) that respond to the Key Selection Criteria in the Position Description available below.
  • Applications must be submitted through our online system, should address the key selection criteria and should be in line with the Moonee Valley City Council Application Guide. Applications that do not meet these requirements may not be considered.
  • For further information, please view the Position Description and or contact Chris Bolland, Team Leader Ascot Vale Library & Technology (03) 9243 1938 to seek further insights to the role.
  • Please note: Applications may be reviewed as they are received, and Council reserves the right to close this advertisement prior to the current closing date.

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