RC, Rak Al Wadi Senior Loss Prevention Manager

Job Summary

Education

• and Experience
• High school diploma or GED; 2 years experience in the security/loss prevention or related professional area.

OR

• 2-year degree from an accredited university in Criminal Justice or related major; no work experience required.

Managing Security Operations

• Assists in the development and implementation of emergency procedures.
• Recommends follow-up action for security breaches.
• Conducts investigation of all losses of property assets and refers to proper management for disposition.
• Complies with all Corporate Security safety and security management guidelines and procedures.
• Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.
• Conducts periodic patrols of entire property and parking areas.
• Recognizes success across areas of responsibility.
• Handles guest problems and complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.
• Implements action plans to monitor and control risk.
• Keeps abreast of local criminal activity as it may impact property.
• Maintains required reports and documentation regarding patrols of property and parking areas.
• Inspects all security equipment and verify that it is fully functioning.
• Provides means for obtaining necessary medical attention on a timely basis.
• Participates in hourly employee performance appraisals according to Standard Operating Procedures.
• Completes disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
• Maintains first aid and CPR certifications required for Security officers.
• Implements local authority requirement for security and safety.

Security Team Communication

• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
• Utilizes interpersonal and communication skills to influence and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity:
• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Serves as a role model to demonstrate appropriate behaviors.

Providing and Ensuring Exceptional Customer Service

• Exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Meets quality standards and customer expectations on a daily basis.
• Provides services that are above and beyond for customer satisfaction and retention.

Conducting Human Resources Activities

• Assists in minimizing cost of accident claims through aggressive claims management.
• Brings issues to the attention of Human Resources as necessary.
• Strives to improve service performance.
• Administers property policies fairly and consistently.

Additional Responsibilities

• Analyzes information and evaluates results to choose the best solution and solve problems.
• Develops and maintains a working relationship with local law enforcement authorities.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Provides guidance in setting health and safety policies and standards.
• Coordinates with Event Sales for VIP escort and media control for large events.
• Performs other reasonable job duties as assigned by manager.
• At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
• We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
• Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
• We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
• At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.
• Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
• Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

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