Ramp Agent

Role overview

Responsibilities

• Coordinate aircraft loading and unloading operations.
• Provide leadership and operational and personnel support to cargo handlers.
• Model communication, conflict resolution, and leadership behaviors while mentoring hourly employees.
• Perform other duties as assigned and complete mandatory testing and recurring training.

Required qualifications

• High school education or equivalent and six months of experience or training in jet aircraft ground-support equipment or aircraft operations.
• Basic proficiency in Microsoft Word and Excel; ability to prepare and process Canadian customs paperwork.
• Ability to complete required basic training and maintain applicable annual accreditations, including GSE permits and applicable dangerous-goods or weight-and-balance certifications.
• Ability to lift 70 pounds and maneuver packages up to 150 pounds using appropriate equipment.
• Valid driver's licence and good driving record; must pass an RCMP assessment.
• Strong customer and human relations, communication, analytical, problem-solving, prioritization, and organizational skills.

Preferred knowledge

• Knowledge of FAMIS, COSMOS, email, and FedEx intranet systems is preferred.
• EXCEL/LEAP candidates and familiarity with FedEx products, service features, general operations, and loading/unloading procedures are preferred.

Schedule

• Part-time position; listed schedule includes Monday 04:45–11:00 and Monday to Friday 03:45–10:30.