Raffles Ambassador
Skills
About This Role
Company Description **Raffles Hotels & Resorts**
The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future.
Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.
About Raffles Doha
Step into a world of refined elegance and timeless artistry at Raffles Doha, an iconic address nestled within the architectural landmark of Katara Towers in Lusail.
Raffles Doha is where luxury becomes deeply personal — a place defined by quiet sophistication, meaningful moments, and the art of thoughtful service.
Rooted in a legacy of gracious hospitality, Raffles is renowned for creating experiences that are intimate, bespoke, and unforgettable.
Here, every detail is considered, every interaction intentional, and every guest journey uniquely curated.
Our colleagues are artisans of hospitality, empowered to anticipate needs, craft memories, and deliver service with elegance, discretion, and genuine care.
Joining Raffles Doha means becoming part of a storied brand where excellence is not an aspiration, but a standard — and where hospitality is expressed as an art form.
About the Application Process
At Raffles Doha**,** we want to bring out your highest potential.
Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire.
This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.
Job Description
We invite you to join the world of luxury hospitality at Raffles Doha as our new Raffles Ambassador.
As a Raffles Ambassador, you will be the gracious first point of contact for our guests, delivering a highly personalised and intuitive arrival and departure experience that reflects the timeless elegance and legendary service of Raffles.
More than a traditional front desk role, the Raffles Ambassador curates meaningful connections, anticipates individual preferences, and ensures every guest journey is seamless, refined, and memorable.
The ideal candidate embodies sophistication, warmth, discretion, and a passion for creating exceptional luxury hospitality experiences.
Key Responsibilities
- Deliver exceptional guest experiences in line with Raffles brand standards, service culture, and luxury hospitality values
- Welcome guests with genuine warmth and professionalism, ensuring a refined and personalised arrival and departure experience
- Manage check-in, check-out, room assignments, billing, and cashiering procedures accurately and efficiently
- Anticipate guest preferences and personalise interactions to create memorable moments throughout the stay
- Serve as a knowledgeable ambassador of the hotel, its dining venues, wellness facilities, and local experiences
- Handle guest requests, inquiries, and concerns with professionalism, empathy, and a solution-oriented approach
- Coordinate closely with Butler Service, Concierge, Housekeeping, Guest Relations, and other departments to ensure seamless service delivery
- Maintain detailed guest profiles and preferences to enhance recognition and loyalty
- Take ownership of service recovery, ensuring all issues are resolved promptly and thoughtfully
- Uphold the highest standards of grooming, etiquette, communication, and confidentiality at all times
- Ensure all front office procedures and operational standards are consistently followed
- Support VIP arrivals, special occasions, and bespoke guest arrangements with exceptional attention to detail
- Promote loyalty programs, hotel services, and experiences confidently and authentically
- Contribute to a collaborative team environment that reflects the spirit of excellence and gracious hospitality synonymous with Raffles
Qualifications
- What will you bring to this role?
- Previous experience in Front Office, Guest Relations, or luxury hospitality preferred
- Excellent interpersonal and communication skills with a polished and engaging presence
- Strong attention to detail and the ability to multitask in a fast-paced luxury environment
- Professional problem-solving skills with a calm and composed approach
- Familiarity with Opera PMS or similar hotel management systems is an advantage
- Fluency in English required; additional languages are highly valued
- Passion for luxury hospitality, personalised service, and creating unforgettable guest experiences
Additional Information **Employee Benefits**
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience.
We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
Our Values
Respect: We value the needs, ideas and individuality of others.
We treat everyone with fairness and dignity.
Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging: We celebrate our differences.
We support each other and we always stand together.
Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity: We build trust through mutual respect and being authentic.
Diversity & Inclusion
We are committed to creating an inclusive environment where diverse talent thrives.
We welcome candidates from all backgrounds to join our team.
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