R0019066 Security Associate

Job Description Summary

Job Responsibilities

• Oversees and provides any needed assistance to associates, customers, and visitors within departmental guidelines and maintain a positive contact between internal and external customers.
• Accountable for maintaining confidential information and ensuring all team members do the same.
• Responsible for all Markel ID badging and training team members within this area, as needed
• Will act as backup, in full capacity, for the Director and Manager of Security & Safety when they are unavailable/not in the office.
• Mentors and assists in training all Security Associates
• Proactively manage the work processes of the Security Desk to ensure compliance with internal & departmental policies for the Security & Safety environment at the campus.
• Responsible for investigating and writing reports on accidents, incidents, suspicious activities, safety and fire hazards and/or other security related issues.
• For all emergencies must be able to apply safety and security knowledge for quick decisions in emergency situations and follow department procedures and immediately contact Security Director and/or Manager to relay pertinent information. For medical emergencies ascertain exact nature of problem, immediacy of need, calm the caller, and encourage the caller to remain on the line in case further assistance is required. For fire emergencies determine whether people are at risk and ascertain nature and extent of fire. For police emergencies assess potential for violence and degree of risk to public and police personnel, as well as nature of crime and whether it is still in progress.
• Maintain files (both electric and paper documents) and route incoming emails and documents according to department guidelines. Stay abreast of incoming work; understand the sequence of work to be produced in order to complete all work according to service standards and guidelines.
• Recognizes deficiencies and recommends improvements or enhancements to existing processes for greater efficiencies within the department.

Time/Attendance Requirements

• Full-time / 37.5 hrs. weekly, 8:00 am - 5:30 pm

Education

Certification

Work Experience

Skill Sets

• Excellent written and oral communication skills
• Strong organization and time management skills
• Strong working knowledge of Win-Pak ACS and exacqVision VMS is a must
• Intermediate skills in Microsoft Office products (Excel, Outlook, Word)
• Strong analytical and problem solving skills
• Strong team player
• Flexibility and attention to details
• Ability to work in high stress environment and manage emergency situations
• Ability to lift 75lbs.
• All your information will be kept confidential according to EEO guidelines.