Quality Trainer
Skills
About This Role
Job Summary
We are seeking a qualified **Quality Trainer – Domestic Workers** to train, assess, and monitor housemaids to ensure high service standards.
The role involves **coordinating between customers and housemaids**, resolving issues, and ensuring that all domestic workers are well-trained and aligned with customer expectations and the regulations of the Ministry of Human Resources and Emiratisation (MOHRE).
1. Housemaid Training & Development
- Conduct initial and ongoing training for housemaids in:
- Cleaning standards and hygiene practices
- Babysitting and basic elderly care
- Safe use of household appliances
- Provide basic communication training (English/Arabic)
- Educate housemaids on UAE culture, behavior, and workplace expectations
2. Quality Assurance
- Assess housemaids before deployment to customers
- Ensure proper matching based on customer requirements
- Monitor performance and maintain quality records
- Conduct refresher training where required
3. Customer & Housemaid Coordination
- Act as the main point of contact for resolving issues between customers and housemaids
- Handle complaints related to performance, behavior, or communication
- Provide timely and effective solutions, including retraining or replacement if needed
4. Complaint Handling & Problem Resolution
- Investigate complaints from customers
- Counsel housemaids and provide corrective guidance
- Ensure issues are resolved professionally and promptly
- Minimize escalations and improve customer satisfaction
5. Reporting & Continuous Improvement
- Maintain records of training, performance, and complaints
- Prepare regular reports for management
- Identify recurring issues and improve training programs accordingly
Requirements
- Minimum **2–3 years of experience** in Tadbeer or domestic worker services
- Experience in **training, quality assurance, or customer service**
- Strong **communication and interpersonal skills**
- Ability to handle conflict and resolve issues professionally
- Good knowledge of **UAE culture and domestic worker expectations**
- Proficiency in **MS Excel and basic reporting**
- Fluency in English (Arabic is an advantage)
Key Responsibilities1. Housemaid Training & Development
- Conduct initial and ongoing training for housemaids in:
- Cleaning standards and hygiene practices
- Babysitting and basic elderly care
- Safe use of household appliances
- Provide basic communication training (English/Arabic)
- Educate housemaids on UAE culture, behavior, and workplace expectations
2. Quality Assurance
- Assess housemaids before deployment to customers
- Ensure proper matching based on customer requirements
- Monitor performance and maintain quality records
- Conduct refresher training where required
3. Customer & Housemaid Coordination
- Act as the main point of contact for resolving issues between customers and housemaids
- Handle complaints related to performance, behavior, or communication
- Provide timely and effective solutions, including retraining or replacement if needed
4. Complaint Handling & Problem Resolution
- Investigate complaints from customers
- Counsel housemaids and provide corrective guidance
- Ensure issues are resolved professionally and promptly
- Minimize escalations and improve customer satisfaction
5. Reporting & Continuous Improvement
- Maintain records of training, performance, and complaints
- Prepare regular reports for management
- Identify recurring issues and improve training programs accordingly
Requirements
- Minimum **1–3 years of experience** in Tadbeer or domestic worker services prefereed
- Experience in **training, quality assurance, or customer service**
- Strong **communication and interpersonal skills**
- Ability to handle conflict and resolve issues professionally
- Good knowledge of **UAE culture and domestic worker expectations**
- Proficiency in **MS Excel and basic reporting**
- Fluency in Arabic and English mandatory,
- interested candidate send cv to recruitment@nukhbacenter.ae
Job Type: Permanent
Pay: From AED3,500.00 per month
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