Quality & Service Specialist - Microbiology

The Quality and Service Specialist - Microbiology provides leadership for quality, service excellence, safety, and regulatory compliance programs within the Microbiology discipline. Working closely with laboratory leadership and quality partners, the role is responsible for developing and maintaining quality systems, supporting accreditation readiness, leading staff competency and technical validation activities, monitoring service performance, and promoting continuous quality improvement. The incumbent also supports patient safety investigations, participates in operational on-call coverage, contributes to discipline-specific research and quality projects, and champions a culture of safety and excellence in laboratory practice. Duties

Leads the development, implementation, and maintenance of the Microbiology Quality Plan.

Ensures compliance with accreditation, regulatory, and licensing requirements and laboratory best practices.

Leads staff competency programs and technical validation activities.

Monitors service quality, complaints, and feedback trends to support continuous improvement initiatives.

Leads laboratory safety initiatives, assessments, and compliance with workplace safety requirements.

Minimum 5 years experience in Microbiology discipline

Completion of a recognized Medical Laboratory Technologist program.

Proficiency with philosophy and practice of continuous quality improvement (CQI) and total quality management (TQM) techniques;

Computer proficiency with database management an asset.

Remain flexible to changing priorities and work volume.

CMLTO (College of Medical Laboratory Technologists of Ontario), required.

Demonstrated leadership and problem solving, required.

Well-developed interpersonal and communication skills demonstrating responsibility and leadership, required.

Well-developed written and verbal communication skills, required.

Basic knowledge of statistical methods, required.

Computer skills and familiarity with software applications such as Word and Excel, required.

Excellent presentation skills, required.

Change management experience, required.

Ability to be flexible, adaptable and perceptive, required.

Excellent organizational and time management skills, required.

Continuing education and skills acquisition by attending courses, seminars and conferences is required.

Membership and/or participation in professional clinical and quality associations is required.

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

Competitive offer packages

Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/ )

Close access to Transit and UHN shuttle service

A flexible work environment

Opportunities for development and promotions within a large organization

Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date. UHN uses email to communicate with selected candidates. Please ensure you check your email regularly. At University Health Network (UHN), artificial intelligence technologies may be used to assist in the screening, assessment, and selection of candidates for this position. Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application. UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known. We thank all applicants for their interest, however, only those selected for further consideration will be contacted.