Quality Officer

What We Offer

• We’re a mission-led organisation with social value at our core. We’ve been trusted for nearly a century to help people improve their economic wellbeing. We’re a Disability Confident Leader and proud to reflect the communities we serve.
• You’ll make a real impact: Every success story you help write will be felt in homes, workplaces, and communities across the county.
• You’ll grow: With access to training, reflective practice, and a national network of likeminded colleagues.
• You’ll be supported: We believe in team working, wellbeing check-ins, and manageable caseloads.
• You’ll be part of something bigger: From mental health awareness to inclusive recruitment and sustainable employment, your work contributes to broader change.
• Equity, Diversity and Inclusion
• We’re committed to creating a workplace where everyone is treated fairly, feels they belong, and can do their best work. We welcome applications from people of all backgrounds, identities and communities, and we value the different perspectives and lived experiences they bring. We do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
• Fedcap Employment is a Disability Confident Leader employer. We will consider reasonable adjustments throughout the recruitment process and, where required, in the workplace. We will not exclude a candidate with a disability unless they are unable to carry out a duty that is intrinsic to the role, after reasonable adjustments have been considered.
• We are positive about employing veterans, serving personnel, and spouses/partners and family members, as part of our commitment to the principles of the Armed Forces Covenant.
• As a Ban the Box employer, we assess applicants on their skills and potential. We do not ask about criminal convictions at the initial application stage, and any relevant information is considered fairly and in line with the role.
• If you need any adjustments to apply for this role or to take part in the recruitment process, please let us know. We’re committed to making our recruitment process fair, accessible and inclusive for everyone.

Benefits

• At Fedcap, we offer a comprehensive and rewarding benefits package designed to support your wellbeing and personal development. Some of our benefits include:
• 33 days’ annual leave (including bank holidays) with the option to buy or sell additional days.
• £500 annual benefits scheme to spend at over 900 retailers.
• Cycle to Work scheme open all year round.
• Pension scheme with up to 5% employer match.
• Free life assurance worth 4x your salary.
• Health & wellbeing support, including access to our 24/7 Employee Assistance Programme for you and your family.
• Digital gym, mindfulness resources, virtual GP and more.

About Fedcap UK

Qualifications

• Experience conducting audits and working within quality assurance, compliance or quality management environments.
• Strong knowledge of quality assurance frameworks, audit processes and compliance requirements.
• Excellent analytical and problem-solving skills, with the ability to identify areas for improvement and implement effective solutions.
• Strong organisational skills and attention to detail, with the ability to manage multiple priorities.
• Excellent communication and stakeholder management skills.
• Experience collecting, analysing and reporting on performance and quality data.
• Confidence working independently while collaborating with colleagues across multiple teams.
• A proactive and solution-focused approach to continuous improvement.
• Proficiency in Microsoft Office and experience using quality management systems or data analysis tools.
• It would be great if you also have
• A recognised quality assurance or quality management qualification, such as ISO 9001.
• Knowledge and experience of the employability, skills, health or public service sectors.
• Understanding of local labour markets and government-funded programmes.