Quality Officer

Role Overview

Key Responsibilities

• Monitor and evaluate the quality and safety of nursing care provided to patients at home.
• Conduct patient and clinical visits to assess quality of care, compliance, and patient satisfaction.
• Conduct nursing audits and review clinical records and nursing documentation.
• Monitor compliance with care plans, medication management, infection prevention, and documentation requirements.
• Prepare and analyze monthly quality KPIs and performance indicators.
• Investigate incidents, complaints, and adverse events and complete root-cause analysis and follow-up actions.
• Maintain quality records, audit reports, action plans, and supporting documentation.
• Lead Tasneef Jawda audit preparation, staff coordination, document review, and follow-up.
• Ensure readiness for DOH and other applicable regulatory inspections and audits.
• Update nursing policies, procedures, protocols, and quality-related documents.
• Coordinate quality and clinical training based on audit findings and identified gaps.
• Support safe staffing, patient allocation, and continuity of care with hospitals and referral facilities.

Requirements

• Bachelor's Degree in Nursing (BSN) or equivalent.
• Valid UAE nursing license or eligibility, preferably DOH.
• Previous homecare nursing experience is mandatory.
• Experience in healthcare quality, clinical auditing, or nursing quality management.
• Knowledge of nursing standards, patient safety, infection control, clinical documentation, and quality management.
• Experience participating in Tasneef Jawda and/or DOH audits.
• Experience with KPI monitoring, incident reporting, root-cause analysis, and corrective action plans.
• Strong documentation, analytical, communication, and coordination skills.
• Three years of nursing experience are required.
• A DOH license is required.

Availability

• Immediate joining is asked in an application question.

Work Location

• Work location is in person.