Quality Manager
Role Overview
The Quality Manager is accountable for those activities which have a bearing on product integrity and reliability through specific policies and procedures consistent with the overall objective of delivering products of the highest possible quality.
Your Responsibilities:
Reports on the performance of the Quality System to management for review and as a basis for improvement of the Quality System
Interacts with supply base ensuring the quality of product and service meets or exceeds the requirements of Wabash
Develops, directs, and supports the Quality Department associates including weld technicians
Assists in the development of the Production Teams
Participates in the development of work instructions
Maintains customer contact
Develops and maintains an internal auditing system
Participates in the Customer Quality Systems Audits and the development of corrective action plans for deficient areas
Investigates and reports on all customer complaints and concerns
Tracks plant quality and warranty metrics and reports to plant management on a regular basis
Manages and maintains quality databases and systems
Defines and executes long-term quality system strategy
Detailed warranty engagement including customer interaction & action plans to improve performance
Drives continuous improvement within operations through real time process control and lean manufacturing techniques
Provides vision and leads efforts on data collection to ensure shop floor process effectiveness
Influences design to drive process capability
Other duties as assigned
Key Skills for This Role
Full Job Posting
All Locations
- Griffin, GA, USA
About the Role
The Quality Manager is accountable for those activities which have a bearing on product integrity and reliability through specific policies and procedures consistent with the overall objective of delivering products of the highest possible quality.
Your Responsibilities:
Reports on the performance of the Quality System to management for review and as a basis for improvement of the Quality System
Interacts with supply base ensuring the quality of product and service meets or exceeds the requirements of Wabash
Develops, directs, and supports the Quality Department associates including weld technicians
Assists in the development of the Production Teams
Participates in the development of work instructions
Maintains customer contact
Develops and maintains an internal auditing system
Participates in the Customer Quality Systems Audits and the development of corrective action plans for deficient areas
Investigates and reports on all customer complaints and concerns
Tracks plant quality and warranty metrics and reports to plant management on a regular basis
Manages and maintains quality databases and systems
Defines and executes long-term quality system strategy
Detailed warranty engagement including customer interaction & action plans to improve performance
Drives continuous improvement within operations through real time process control and lean manufacturing techniques
Provides vision and leads efforts on data collection to ensure shop floor process effectiveness
Influences design to drive process capability
Other duties as assigned
Let's Talk About Your Qualifications
- Bachelor's degree in engineering, manufacturing, or related field.
- Knowledge of production processes, quality control concepts, lean manufacturing and other techniques for maximizing the effective manufacture of goods
- Knowledge of business and management principles involved in strategic planning, allocation of resources and coordination of personnel
- Knowledge/understanding GMAW production welding process and
- methods
- Keeps up to date on professional/technical developments
- Develops an appropriate depth of expertise in technical areas
- Creates an environment where no one tolerates complacency
- Eliminates roadblocks, barriers, and inefficiencies
- Uses metrics and performance measures to track progress
- Redesigns systems and processes to increase effectiveness
- Quickly embraces new technology to increase capabilities
- Drives rigorous internal and external benchmarking of performance
- Communicates high performance standards
- 5 to 10 years related manufacturing experience -- automotive, heavy equipment, OEM manufacturers
- 5 years management or supervisory experience
- Management of ISO 9001:2008
- CQE, CQM certification desired
- CWI certification desired
- Meets commitments to internal and external customers
- Continually searches for ways to improve customer service
- Seeks and uses feedback from customers
- Focuses the organization on efforts that add significant value to customers
- Consistently drives for increased responsiveness to meeting and anticipating customer needs
- Delivers on commitments
- Shows consistency between words and actions
- Makes sound decisions in a timely manner and despite ambiguity
- Makes tough, unpopular decisions when necessary
- Considers the perspectives of others when making decisions
- Treats people fairly and with respect
- Values differences in experience and perspective in the organization's talent base
- Conveys trust in people's competence to do their jobs
- Fosters an environment with high morale in which individuals and teams are accountable for their own success
- Is a credible technical leader
- Supports the development of technical excellence in others
- Is willing to try novel approaches to solve technical problems
Leadership Attributes
At Wabash, we pride ourselves on being empowering, and there are some things we feel very strongly about:
Embrace Diversity and Inclusion -- Solicit and respect the input of others, celebrate differences, and strive for transparency and inclusiveness
Seek to Listen -- Actively listen to reach the best solution and make the strongest decisions
Always Learn -- Strive to improve; do not quit or settle for the status quo
Be Authentic -- Demonstrate honesty, incredible energy, and grit in everything you do
Win Together -- Collaborate, seek alignment, and excel at cross-group communication to success as one team and One Wabash
Join us in turning ideas into world-changing realities. Curate and build your high-impact professional career at Wabash!
About Wabash
Manufacturer of semi-trailers and transportation solutions.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Wabash
Business Partner, HR
Lafayette, USA
Finance Intern - Summer 2027
Lafayette, USA
Quality Technician Elroy-PM
Elroy, USA
Fabricator
Elroy, USA
Materials Supervisor
Fond du Lac, USA
Maintenance Supervisor
Cadiz, USA
2nd shift Maintenance Tech I (LSBP1 M&R)
Lafayette, USA
Manager, Global Category
Indianapolis, USA