Quality Manager

Role overview

Management and administration

• Contribute to developing the quality department and standards and support consistent adherence.
• Collaborate with clinical staff, interdisciplinary teams, executives, and stakeholders to develop, implement, and evaluate programmes and services.
• Contribute to complaint and incident investigations and draft timely responses.
• Monitor key performance indicators and help develop action plans.
• Help the organization obtain and maintain health facility accreditations in line with its strategy.

Quality and safety

• Participate in assigned quality management and accreditation activities.
• Evaluate safety, outcomes, effectiveness, cost, and social impact when developing and implementing practice innovations.
• Participate in quality and audit programmes and evaluate the impact of new practices.

Education and development

• Work with the Chief Medical Officer on staff development activities aligned with service delivery and individual learning goals.
• Contribute to departmental and interdepartmental education, hospital programmes, quality development, policies, procedures, and competencies.

Qualifications and experience

• Master's degree in Quality Management or Health Administration from an accredited institution is listed.
• A minimum bachelor's degree in Quality Management from an accredited institution is also listed.
• CPHQ certification and a certificate in management or leadership skills.
• At least 3 years of experience in a similar role.
• Knowledge of health regulations and previous experience obtaining CBAHI accreditation.
• International accreditation experience is an advantage.