Quality Lead
Role Overview
Partner with stakeholders in an assigned area to improve quality performance, customer satisfaction, and compliance with ISO, statutory, regulatory, and customer requirements.
Combine frontline quality support with business-facing engagement so quality informs everyday operational decisions.
Key Skills for This Role
Full Job Posting
About Selwood
Selwood provides pump rental solutions to the water, environmental, and construction sectors and is part of Workdry International Group.
The company describes safety, teamwork, and continuous improvement as central to its work.
About the role
Partner with stakeholders in an assigned area to improve quality performance, customer satisfaction, and compliance with ISO, statutory, regulatory, and customer requirements.
Combine frontline quality support with business-facing engagement so quality informs everyday operational decisions.
Quality leadership and investigations
- Lead quality initiatives and embed quality in operational planning, equipment preparation, installation work, and project delivery.
- Lead investigations into medium- and high-risk incidents, using structured root cause analysis such as 5 Whys or Fishbone.
- Produce evidence-based investigation reports and track preventative actions through closure and effectiveness review.
Customers, audits, and compliance
- Support customer meetings, audits, site visits, and post-incident reviews; respond to customer nonconformities and quality queries.
- Conduct internal audits at depots, workshops, project sites, and offices, and lead closure of audit nonconformities.
- Assess compliance with ISO, UVDB, customer standards, Workdry procedures, and framework-specific requirements.
- Support customer audits, certification visits, PQQ processes, and technical evaluations; maintain quality documents and work instructions.
Supplier quality, training, and reporting
- Support supplier vetting and approvals, monitor critical supplier performance, and assist Procurement with audits and corrective action plans.
- Design and deliver training on quality systems, standards, and best practices; coach junior quality team members.
- Analyse incident, complaint, supplier, and installation quality trends; report performance and support dashboards and improvement projects.
Qualifications and experience
- Comfortable working in a fast-paced, high-pressure environment and able to balance multiple workstreams.
- Good understanding of process requirements and the ability to identify strengths and weaknesses across teams and business processes.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career