Quality Lead
Role Overview
Partner with stakeholders in a designated area to improve quality performance, reduce internal failures, support customer satisfaction, and strengthen compliance.
Provide frontline quality support and business-facing engagement so quality informs operational decisions.
Key Skills for This Role
Full Job Posting
About the role
Partner with stakeholders in a designated area to improve quality performance, reduce internal failures, support customer satisfaction, and strengthen compliance.
Provide frontline quality support and business-facing engagement so quality informs operational decisions.
Quality leadership and investigations
- Embed quality in operational planning, equipment preparation, installation work, and project delivery.
- Lead initiatives to prevent defects and improve delivery; support first-time installations and equipment readiness.
- Lead investigations of medium- and high-risk quality incidents using structured root cause analysis, including 5 Why and Fishbone methods.
- Prepare factual investigation reports and track preventive actions through closure and effectiveness review.
Customers, audits, and suppliers
- Support customer meetings, audits, site visits, and post-incident reviews; respond to customer nonconformances and quality queries.
- Perform internal audits across depots, workshops, project sites, and office processes; support closure of audit findings.
- Assess compliance with ISO, UVDB, customer standards, company procedures, and framework requirements.
- Support supplier vetting, monitoring, audits, performance reviews, and corrective action plans.
Training and reporting
- Design and deliver training on quality systems, standards, and good practice; mentor and coach junior quality team members.
- Analyze incident, complaint, supplier, and installation-quality trends; report performance and support dashboards and improvement projects.
Essential qualifications and experience
- The provided description states candidates should be comfortable balancing multiple workstreams in a fast-paced, high-pressure environment.
- Candidates should understand process requirements and be able to identify strengths and weaknesses across teams and business processes.
About Selwood
Selwood provides pump rental solutions to the water, environmental, and construction sectors and is part of Workdry International Group.
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