Quality Lead

Selwood is the UK’s leading pump rental solutions company and part of the Workdry International Group, delivering reliable, tailored pumping solutions to the Water, Environmental and Construction sectors for over 70 years. Our success is built on the strength of our people. Across our nationwide network of branches, we work together with honesty, respect and teamwork—sharing ideas, supporting one another and always striving to improve. Safety is at the heart of everything we do, ensuring our people and the communities we work in get home safe every day, while our work helps protect vital resources for future generations. It’s an exciting time to join Selwood as we continue to grow. We’re committed to investing in our people—developing the skills, knowledge and career opportunities that help our teams succeed and build long-term careers with us.

About The Role

To partner with stakeholders within their designated area to drive quality performance, reduce internal failures, support customer satisfaction, and strengthen compliance with ISO, statutory, regulatory and customer requirements. This role combines front-line quality support with business-facing engagement, ensuring quality becomes part of everyday operational decision-making. Main Responsibilities: Leading Quality: Act as the dedicated quality lead for designated area. Provide on-the-ground support to embed quality into operational planning, equipment preparation, installation work and project delivery. Proactively lead quality initiatives within their designated area to anticipate issues, prevent defects and improve delivery. Participate in operational meetings, performance reviews, project planning and customer discussions where quality support is required. Support managers in achieving right first-time installations, equipment readiness and minimising internal rework. Quality Investigations & RCA: Lead an investigation team for medium and high-risk quality incidents (installation failures, incorrect equipment sent, significant customer dissatisfaction, supplier quality issues). Lead in completing structured RCA using appropriate methods (5 Why, Fishbone, etc). Supporting in producing clear and factual investigation reports with supporting evidence, root causes, actions and lessons learned. Ensure preventative actions are tracked, closed and reviewed for effectiveness in a timely manner. Customer Interaction: Support customer meetings, audits, site visits and post-incident reviews for your assigned region where quality issues are raised. Provide accurate and timely responses to customer NCRs, quality queries and framework requirements. Strengthen customer confidence through professional, evidence-based communication, helping to prevent issues before they arise. Building & maintaining strong relationships with customer quality teams to ensure ongoing compliance with their requirements. Internal & External Audits: Perform internal audits as planned across depots, workshops, project sites, and office-based processes. Lead operations and solutions in effective audit nonconformity action closure, improving processes where required and tracking progress. Assess compliance with ISO, UVDB and other quality & customer standards, Workdry procedures, and any framework-specific requirements. Support preparation for customer audits, certification visits, PQQ processes and technical evaluations. Ensure document control, work instructions and quality procedures are followed and updated when required. Supplier & Equipment Quality: Supporting the vetting and approval of new suppliers to ensure compliance with business policies and procedures. Communicating with stakeholders on progress of supplier approvals. Support monitoring of critical suppliers, escalating poor performance to the MD/Head of Quality & CI. Supporting Procurement with supplier audits, performance reviews, NCRs and corrective action plans. Training: Design and deliver training sessions on quality management systems, standards, and best practices for staff across all levels of the organisation. Mentor and coach junior quality team members, fostering a strong understanding of quality principles and encouraging professional growth. Data & Reporting: Analyse trends in internal incidents, customer complaints, supplier issues and installation quality. Provide clear and concise reports on quality performance for designated area. Support development of quality dashboards, reporting data and improvement projects for the wider business. Qualifications & Experience: Essential: Comfortable working in a fast-paced, high-pressured environment with the ability to balance multiple workstreams. Good understanding of process requirements and the ability to identify strengths and weaknesses across the team and business process. Strong quality investigation and RCA capability. Internal auditing experience. Experience supporting ISO 9001 and other certification standards. Excellent attention to detail. Strong problem-solving and stakeholder engagement skills at all levels. Excellent communication and data interpretation. Ability to work across multifunctional environments. Computer literate. Be able to analyse data on Microsoft Packages such as Project / Excel / Word / PowerPoint. A full UK driving licence is required for this position due to the role requiring the need to travel to and from multiple locations. Ability and willingness to travel within and throughout the UK as and when necessary and staying away from home time to time. Desirable: Experience in rental, utilities, construction or industrial services. Experience in customer audits or framework management. CI tools (Lean, 5 Why, A3, PDCA etc.) Member of CQI, IRCA, IOSH. Knowledge of: ISO 45001 ISO 14001 UVDB SharePoint

To partner with stakeholders within their designated area to drive quality performance, reduce internal failures, support customer satisfaction, and strengthen compliance with ISO, statutory, regulatory and customer requirements. This role combines front-line quality support with business-facing engagement, ensuring quality becomes part of everyday operational decision-making.

Act as the dedicated quality lead for designated area.

Provide on-the-ground support to embed quality into operational planning, equipment preparation, installation work and project delivery.

Proactively lead quality initiatives within their designated area to anticipate issues, prevent defects and improve delivery.

Participate in operational meetings, performance reviews, project planning and customer discussions where quality support is required.

Support managers in achieving right first-time installations, equipment readiness and minimising internal rework.

Lead an investigation team for medium and high-risk quality incidents (installation failures, incorrect equipment sent, significant customer dissatisfaction, supplier quality issues).

Lead in completing structured RCA using appropriate methods (5 Why, Fishbone, etc).

Supporting in producing clear and factual investigation reports with supporting evidence, root causes, actions and lessons learned.

Ensure preventative actions are tracked, closed and reviewed for effectiveness in a timely manner.

Support customer meetings, audits, site visits and post-incident reviews for your assigned region where quality issues are raised.

Provide accurate and timely responses to customer NCRs, quality queries and framework requirements.

Strengthen customer confidence through professional, evidence-based communication, helping to prevent issues before they arise.

Building & maintaining strong relationships with customer quality teams to ensure ongoing compliance with their requirements.

Perform internal audits as planned across depots, workshops, project sites, and office-based processes.

Lead operations and solutions in effective audit nonconformity action closure, improving processes where required and tracking progress.

Assess compliance with ISO, UVDB and other quality & customer standards, Workdry procedures, and any framework-specific requirements.

Support preparation for customer audits, certification visits, PQQ processes and technical evaluations.

Ensure document control, work instructions and quality procedures are followed and updated when required.

Supporting the vetting and approval of new suppliers to ensure compliance with business policies and procedures. Communicating with stakeholders on progress of supplier approvals.

Support monitoring of critical suppliers, escalating poor performance to the MD/Head of Quality & CI.

Supporting Procurement with supplier audits, performance reviews, NCRs and corrective action plans.

Design and deliver training sessions on quality management systems, standards, and best practices for staff across all levels of the organisation.

Mentor and coach junior quality team members, fostering a strong understanding of quality principles and encouraging professional growth.

Analyse trends in internal incidents, customer complaints, supplier issues and installation quality.

Provide clear and concise reports on quality performance for designated area.

Support development of quality dashboards, reporting data and improvement projects for the wider business.

Comfortable working in a fast-paced, high-pressured environment with the ability to balance multiple workstreams.

Good understanding of process requirements and the ability to identify strengths and weaknesses across the team and business process.

Strong quality investigation and RCA capability.

Internal auditing experience.

Experience supporting ISO 9001 and other certification standards.

Excellent attention to detail.

Strong problem-solving and stakeholder engagement skills at all levels.

Excellent communication and data interpretation.

Ability to work across multifunctional environments.

Computer literate. Be able to analyse data on Microsoft Packages such as Project / Excel / Word / PowerPoint.

A full UK driving licence is required for this position due to the role requiring the need to travel to and from multiple locations.

Ability and willingness to travel within and throughout the UK as and when necessary and staying away from home time to time.

Experience in rental, utilities, construction or industrial services.

Experience in customer audits or framework management.

CI tools (Lean, 5 Why, A3, PDCA etc.)

Member of CQI, IRCA, IOSH.

Knowledge of:

ISO 45001

ISO 14001

UVDB

SharePoint

What we can offer you

We understand balancing work and life commitments isn’t always easy, that’s why we’ve designed our benefits package to support you in all areas of life. Competitive salary Eligible for company bonus scheme (annual and quarterly payments) 25 days holiday (plus length of service increases) + 8 Bank Holidays Holiday buying (up to an additional week) Private Medical Insurance (PMI) for yourself Medical cash plan for yourself – reimburse health costs e.g. dentist or optician, access to 24hour online GP services, discounted gym memberships Pension scheme with contribution based on total earnings not just salary Life assurance protection at 3 x salary Employee discount scheme (discounts/vouchers for supermarkets, high street shops, holidays and more) Employee Assistance Programme (EAP) & access to Mental Health First Aiders Employee referral scheme (up to £1,000 per referral) This role is not open to Agencies - Please no calls or emails - Thank you. EDI Statement Workdry International Ltd is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. We value transparency, respecting others and understanding differences. We give full and fair consideration to all applicants, regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. As part of your recruitment journey, we are happy to support requests for reasonable adjustments.

Competitive salary

Eligible for company bonus scheme (annual and quarterly payments)

25 days holiday (plus length of service increases) + 8 Bank Holidays

Holiday buying (up to an additional week)

Private Medical Insurance (PMI) for yourself

Medical cash plan for yourself – reimburse health costs e.g. dentist or optician, access to 24hour online GP services, discounted gym memberships

Pension scheme with contribution based on total earnings not just salary

Life assurance protection at 3 x salary

Employee discount scheme (discounts/vouchers for supermarkets, high street shops, holidays and more)

Employee Assistance Programme (EAP) & access to Mental Health First Aiders

Employee referral scheme (up to £1,000 per referral)