Quality Improvement Manager (RN)

Quality Improvement Manager – Adult Day Health

Why Join Our Team?

Key Responsibilities

• Serve as a clinical quality resource for the Adult Day Health team across multiple locations
• Lead and support continuous quality improvement initiatives and develop strategies to improve clinical outcomes and service quality
• Analyze quality, incident, and performance data to identify trends, risks, and opportunities for improvement
• Partner with center and operational leadership to develop, implement, and monitor corrective action and quality improvement plans
• Oversee incident management processes, including reviewing and trending incidents and supporting follow-up on critical events
• Conduct and/or review internal investigations, including incidents involving allegations of abuse or neglect
• Support compliance with state and federal regulations, organizational standards, contractual requirements, and accreditation standards
• Prepare for and participate in regulatory surveys, audits, and quality reviews
• Provide education, training, coaching, and technical assistance to clinical and operational teams
• Collaborate with leadership to strengthen safety, risk management, customer engagement, and service excellence
• Monitor the effectiveness of quality improvement initiatives and communicate findings and recommendations to leadership
• Provide leadership and support to assigned quality staff

Qualifications

• Active Registered Nurse (RN) license required
• Bachelor’s degree in Nursing, Healthcare, or a related field required
• 3–5 years of clinical, quality improvement, healthcare, or regulatory experience
• Multi-site healthcare management or leadership experience strongly preferred
• Experience working with state healthcare regulations and/or regulatory survey processes preferred
• Experience with quality improvement, compliance, risk management, or incident management preferred
• Strong analytical, organizational, and problem-solving skills
• Excellent written and verbal communication skills
• Ability to travel between the Worcester and Springfield centers as needed
• Spanish language skills are a plus, but not required
• Commitment to the organization’s mission and values
• Join our team and help advance quality, safety, and person-centered care across our Adult Day Health programs. Your clinical expertise and leadership will help ensure participants receive the highest quality services while supporting our teams in achieving meaningful outcomes.
• Sevita is a leading provider of home and community-based specialized health care. We believe that everyone deserves to live a full, more independent life. We provide people with quality services and individualized supports that lead to growth and independence, regardless of the physical, intellectual, or behavioral challenges they face. We’ve made this our mission for more than 50 years. And today, our 40,000 team members continue to innovate and enhance care for the 50,000 individuals we serve all over the U.S.
• As an equal opportunity employer, we do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, citizenship, or any other characteristic protected by law