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Quality Engineer

Gusmer Enterprises
Waupaca, USA
Full-time
Mid · 3+ years experience
Onsite
Discovered 3 days ago

Full Job Posting

Key Responsibilities

  • Customer Complaint Resolution and Communication
  • Leads customer complaint investigations by collaborating with internal teams to identify root causes, developing corrective actions, and providing timely customer resolutions.
  • Analyzes production, quality, and batch data from internal systems to identify trends, support investigations, and drive fact-based problem solving.
  • Quality Processes Evaluation and Validation
  • Leads technical service and continuous improvement initiatives, coordinating cross-functional teams to investigate issues, implement corrective actions, and drive timely resolution.
  • Supports change control, risk management, and validation efforts to ensure product quality and operational excellence.
  • Reviews and approves quality documentation, investigations, and validation records to ensure compliance, accuracy, and effective issue resolution.
  • Develops and maintains incoming inspection methods and acceptance criteria for materials and components, ensuring alignment with quality, customer, and business requirements.
  • Participates in Good Manufacturing Practice (GMP) and quality system activities, including audits, risk assessments, corrective actions, document reviews, and continuous improvement initiatives that promote product quality and regulatory compliance.
  • Root Cause Analysis, Risk Management and Continuous Improvement
  • Leads root cause investigations and risk assessments related to customer complaints, supplier issues, nonconforming materials, and other quality concerns; identify and implement effective corrective and preventive actions.
  • Leads internal teams in identifying and implementing process improvements that enhance product quality, increase consistency, and support manufacturing performance goals.

Qualifications

  • Highschool Diploma/GED required.
  • Bachelor’s degree in Engineering (mechanical, manufacturing, industrial) preferred or in lieu of a degree commensurate work experience may be considered.
  • Three years of work experience in Manufacturing is required.
  • Prior experience in a Quality or Quality Engineering role required.
  • Experience within a ISO9001 certified company or other highly regulated environments, with some involvement in QMS, is preferred.
  • Experience with injection molding and/or papermaking preferred.
  • Industrial quality and/or technical training with data acquisition and analysis experience is required.
  • Certified ASQ Black belt or other Six Sigma training is preferred.
  • Auditing experience preferred.
  • Work Environment
  • Primarily works in an office environment. Works in a laboratory and manufacturing environment as required. There may be exposure to noise, dust, moving machinery, and temperature variations in the manufacturing facility.
  • Must adhere to all company safety policies, wear appropriate PPE (personal protective equipment), and comply with OSHA and facility safety standards.
  • Equal Opportunity Statement
  • Gusmer Enterprises, Inc. is committed to providing equal employment opportunities and supporting internal career growth. All qualified internal applicants will receive consideration consistent with company policies.

Preferred Qualifications

  • Bachelor’s degree in Engineering (mechanical, manufacturing, industrial) preferred or in lieu of a degree commensurate work experience may be considered.
  • Experience within a ISO9001 certified company or other highly regulated environments, with some involvement in QMS, is preferred.
  • Experience with injection molding and/or papermaking preferred.
  • Certified ASQ Black belt or other Six Sigma training is preferred.
  • Auditing experience preferred.

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