Quality Director

Overview

Quality Strategy & Governance

• Develop and implement a project-wide Quality Management System (QMS) aligned with hospitality brand standards (e.g., Hilton, Marriott, Accor, etc.).
• Define quality objectives, KPIs, and benchmarks for all project phases.
• Ensure compliance with international hospitality standards, local regulations, and safety codes.

Design & Pre-Construction Quality

• Review architectural, MEP, and interior design plans to ensure:
• Alignment with brand guidelines.
• Functional guest experience design.
• Maintainability and operational efficiency.
• Collaborate with design consultants and operators to embed quality standards early.

Construction Quality Management

• Establish QA/QC processes for contractors and subcontractors.
• Conduct regular site inspections and audits to ensure:
• Workmanship standards.
• Material quality compliance.
• Adherence to approved specifications.
• Lead snagging, de-snagging, and defect resolution processes.

Brand Standards & Guest Experience

• Ensure all facilities (rooms, F&B outlets, spa, public areas) meet brand and luxury standards.
• Translate project quality into operational guest experience excellence.
• Work closely with hotel operators during pre-opening readiness.

Vendor & Contractor Management

• Evaluate and approve vendors based on quality compliance.
• Monitor supplier performance and enforce quality accountability.
• Drive continuous improvement across contractors and suppliers.

Testing, Commissioning & Handover

• Oversee testing and commissioning (T&C) of all systems (HVAC, fire safety, elevators, etc.).
• Ensure smooth project handover to operations team with zero critical defects.
• Validate readiness for soft opening and official launch.

Audit & Continuous Improvement

• Conduct internal and external quality audits.
• Implement corrective and preventive actions (CAPA).
• Capture lessons learned and integrate into future projects.

Team Leadership

• Lead a team of QA/QC engineers, inspectors, and specialists.
• Provide training on quality standards and hospitality excellence.
• Foster a quality-driven culture across project stakeholders.