Quality Control Officer

Role overview

Quality inspection and compliance

• Inspect incoming materials, in-process production, and finished products against established standards and specifications.
• Monitor production processes and identify defects, deviations, and potential risks.
• Conduct sampling, testing, measurement, and inspections according to established procedures.
• Ensure products and processes follow company standards, specifications, SOPs, and relevant regulatory requirements.
• Conduct audits and inspections of processes, equipment, materials, and finished goods; support internal and external audits.

Issue resolution and reporting

• Document, investigate, and report defects, non-conformities, and deviations; coordinate resolution with internal departments and suppliers.
• Support root cause analysis and CAPA, and monitor the effectiveness of corrective and preventive actions.
• Maintain quality records and prepare inspection reports, defect analysis, performance summaries, and management reports.
• Track quality indicators including defect and rejection rates, complaints, rework, and other relevant KPIs.

Continuous improvement and operations

• Support development and improvement of quality procedures, work instructions, checklists, inspection standards, and quality management systems.
• Support product inspections, new product introductions, process changes, and production trials.
• Participate in initiatives to improve product quality, production efficiency, and process consistency.
• Ensure non-conforming products and materials are properly identified, segregated, handled, and dispositioned.
• Maintain, calibrate, and correctly use inspection and testing instruments; maintain a clean, organized, and safe work environment.

Requirements

• Proven experience in quality control, quality assurance, manufacturing, production, or a related role.
• Strong understanding of quality control, inspection procedures, product specifications, and quality management practices.
• Strong attention to detail, analytical and problem-solving ability, and ability to investigate issues and identify root causes.
• Ability to interpret product specifications, drawings, work instructions, SOPs, and quality standards.
• Good documentation, reporting, communication, and organizational skills; able to collaborate across teams and manage multiple priorities.
• Proficiency in Microsoft Office, particularly Excel and Word, and relevant quality management or reporting systems.

Preferred experience and qualifications

• Product, material, and process inspection experience is preferred; familiarity with quality systems and relevant industry standards is advantageous.
• CAPA, root cause analysis, and non-conformance management experience is preferred.
• Experience with 5 Why, Fishbone Analysis, Pareto Analysis, SPC, or other quality methods is advantageous.
• Knowledge of ISO 9001 or other relevant standards is preferred.
• Relevant technical or vocational certification, degree, diploma, or professional quality certification is preferred or advantageous.

What the employer offers

• Opportunity to contribute to product and process quality, operational efficiency, and customer satisfaction.
• Exposure to cross-functional operations, process improvement, new product development, audits, and quality projects.
• Career progression, training, mentorship, and professional development opportunities.
• Professional, collaborative, quality-focused environment with competitive compensation and comprehensive benefits.