oracle
Quality Control Manager – LRM Communications
Nationwide
GBR
Manager
Onsite
Discovered 6 days ago
Full Job Posting
Qualifications
- What to do next
- If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
- We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
- Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy.
- If you want to find out more about using AI in our recruitment process, please read more here.
- Disability Confident
- We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.
- That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.
- Apply safely with Nationwide
- Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam.
- Interviews for this position are expected to take place from 11th November. We will let you know the outcome of your application shortly after the closing date. If you are shortlisted, we will share further details with you about the interview process.
- Have a positive, continuous-improvement mindset and foster the same culture within your squad
- Have demonstrable experience in communications leadership and a clear understanding of what excellent customer communications look like
- Be a strong communicator who uses insight and best practice to support recommendations and decisions
- Be able to simplify complex information and make it accessible to others
- Build credibility and influence a wide range of stakeholders, including communication creators and owners, subject matter experts, and risk and legal teams
- Have excellent attention to detail, with the ability to identify risks, inconsistencies and opportunities to improve communications
- Be an experienced people leader, with a track record of coaching, training and developing others to build capability and embed communications best practice
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
- Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
- You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Responsibilities
- What you’ll be doing
- You'll play a key role in delivering the QC Squad's day-to-day activities, working closely with the Squad Lead to implement the team's strategy. You'll also support the development of QC Consultants through coaching and mentoring and may have line management responsibilities. Using your expertise in customer-centred communication design, behavioural science and communications best practice, you'll help improve some of our most important customer journeys. You'll also help build capability across the LRM Communications team and the wider business. Through training, coaching and knowledge sharing, you'll support colleagues in developing their communication skills and applying customer-centred communication principles. Working closely with colleagues across GCC, including Consumer Standards specialists, you'll help embed communication standards, promote best practice and drive continuous improvement.
- About you
- Here are some of the qualities and behaviours that will help you succeed in the role. You'll: • Have a positive, continuous-improvement mindset and foster the same culture within your squad • Have demonstrable experience in communications leadership and a clear understanding of what excellent customer communications look like • Be a strong communicator who uses insight and best practice to support recommendations and decisions • Be able to simplify complex information and make it accessible to others • Build credibility and influence a wide range of stakeholders, including communication creators and owners, subject matter experts, and risk and legal teams • Have excellent attention to detail, with the ability to identify risks, inconsistencies and opportunities to improve communications • Be an experienced people leader, with a track record of coaching, training and developing others to build capability and embed communications best practice
- Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role: • Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind • Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand • Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development • Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
- You'll play a key role in delivering the QC Squad's day-to-day activities, working closely with the Squad Lead to implement the team's strategy. You'll also support the development of QC Consultants through coaching and mentoring and may have line management responsibilities.
- Using your expertise in customer-centred communication design, behavioural science and communications best practice, you'll help improve some of our most important customer journeys.
- You'll also help build capability across the LRM Communications team and the wider business. Through training, coaching and knowledge sharing, you'll support colleagues in developing their communication skills and applying customer-centred communication principles.
- Working closely with colleagues across GCC, including Consumer Standards specialists, you'll help embed communication standards, promote best practice and drive continuous improvement.
- Here are some of the qualities and behaviours that will help you succeed in the role. You'll:
- Have a positive, continuous-improvement mindset and foster the same culture within your squad
- Have demonstrable experience in communications leadership and a clear understanding of what excellent customer communications look like
- Be a strong communicator who uses insight and best practice to support recommendations and decisions
- Be able to simplify complex information and make it accessible to others
- Build credibility and influence a wide range of stakeholders, including communication creators and owners, subject matter experts, and risk and legal teams
- Have excellent attention to detail, with the ability to identify risks, inconsistencies and opportunities to improve communications
- Be an experienced people leader, with a track record of coaching, training and developing others to build capability and embed communications best practice
- Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
- Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
- Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
- Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
- Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
- You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
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