Quality Control Manager

JOB OVERVIEW: Maintains and implements the Quality program on a medical facility operations task order and ensures that the products and services rendered meet the specifications of the customer.

Assists with the organization's quality improvement efforts, such as developing and administrating the program, training and coaching employees and facilitating change throughout the organization.

Assists the Contract Maintenance Manager (CMM) in establishing plans, policies and procedures, and quality improvement efforts to meet or exceed customers' needs and expectations.

Located in the United Kingdom supporting the 48th Medical Group, RAF Lakenheath and satellite sites.

RESPONSIBILITIES AND DUTIES:

• Develop, Maintain, and Implement the Quality Control Plan.
• Perform Internal Quality Audits and Inspections, Identify Corrective and Preventive Actions, and perform Follow-up Activities,
• Participate and Assist in External and 2nd Party Audits (US and UK Government).
• Prepare and update Quality Plans, Procedures and Processes.
• Liaison for the quality director and regional operations management with project site and customer agencies.
• Perform quality orientation, training programs, quality audits and inspections.
• Document and record control.
• Subcontractor Pre-qualification and Evaluation.
• Independently inspects standardized procedures, items, operations and/or contract requirements for compliance.
• Independent record keeping and preparation of reports, inspection and testing.
• Interpretation of plans, contracts and specifications and observation of activities to check adherence to quality and contract practices and requirements.
• Prepare, coordinate, submit, and document Performance, Management Reviews, and Quality related summary reports to the government and corporate office.
• Collect and input data from various sources into electronic spreadsheets or data bases for graphing and trending.
• Update Quality SharePoint site with quality related documentation, including but not limited to, Project Data Report, monthly reports to government, corrective/preventive actions, customer satisfaction, performance reviews, etc.
• Assist other areas in meeting contract or quality requirements, as required.
• Attend meetings as required or requested by the government and project management.
• Maintain the confidentiality of sensitive quality and company proprietary information
• Promote quality awareness throughout the organization.
• Shall have overall responsibility for the contractor’s quality control management program.
• Shall be present on-site, at a minimum, during normal duty hours.
• Shall be responsible for implementing and assuring that both contractor and subcontractor personnel follow the requirements of the contractor’s Quality Control Plan (QCP).
• Shall monitor the performance of the QC activities in all other work centers covered by the contract and shall provide remedial training as necessary to the responsible personnel at other locations.
• Safety: Valiant Integrated Services enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and participating in emergency response tasks and serving on safety committees and teams.
• Quality: Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Valiant integrated Services Quality Policy and carry out job activities in compliance with applicable Valiant Integrated Services Quality System documents and customer contracts. Employees must read and understand their Quality Management and Customer Satisfaction responsibilities.

• Minimum of five (5) years of QC experience in a healthcare setting.
• Direct engagement of at least one (1) full TJC survey in a major hospital facility.
• The Quality Control Manager (QCM) will understand and be knowledgeable with NFPA and OSHA codes and standards along with knowledge of the National Electric Code (NEC), Environmental Protection Agency (EPA), The Joint Commission (TJC), American Association for Ambulatory Health Care (AAAHC), and Occupational Safety and Health Administration (OSHA). Must have working experience with NFPA, OSHA codes and standards, and TJC accreditation. EDUCATIONAL REQUIREMENTS:
• High school diploma or equivalent Certification required.
• Must have a valid State Vehicle Operators Permit.
• Ability to read, write, speak, and understand English.
• General knowledge of quality disciplines and project management.
• Competence with Microsoft Office products to include Word and Excel. PHYSICAL REQUIREMENTS:
• Must be able to lift up to 10 pounds on a regular basis and up to 50 pounds as needed.
• Must be able to drive/walk/travel to various locations within the facility and satellite locations
• Must be able to work at a computer station for extended periods of time.
• Must be able to walk/travel to various locations within the facility and satellite locations to perform inspections. DIRECT REPORTS: No ADDITIONAL REQUIREMENTS:
• Must be able to meet all Visa requirements to live and work in the United Kingdom.
• Must be able to obtain and maintain a UK driver’s license.
• Must be able to read write and communicate fluently in English CORE VALUES: INTEGRITY - Honesty, Trust and Respect in every situation EXCELLENCE - Performance, Effectiveness, Quality, and Safety in everything we do INNOVATION - Embracing new ideas and best practice in every service that we provide Valiant Integrated Services is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.