Quality Control Lead Specialist

Company

Role overview

Lead distribution and CRM quality

• Receive and assign enquiries from Bayut, Dubizzle, company websites, and marketing campaigns within approved timelines.
• Check each enquiry for the correct property reference and client requirements.
• Monitor agent contact and timely Bitrix24 updates; escalate unattended leads or repeated delays.
• Review CRM records for complete contact details, accurate statuses, follow-up notes, duplicate leads, and incorrect assignments.
• Check records of calls, meetings, viewings, and client feedback; flag lost or not-interested leads without sufficient explanation.

Reactivation and customer service

• Review inactive, uncontacted, and unsuccessful leads and contact clients to confirm whether they still have a property requirement.
• Reassign qualified reactivated leads through the approved process and record reactivation history for management.
• Conduct service-quality follow-up calls, record complaints, and coordinate resolution with the relevant manager.
• Report concerns about misleading information, poor communication, or unprofessional conduct.

Compliance and reporting

• Monitor adherence to lead handling, reporting, and client data protection procedures.
• Report unauthorized sharing or misuse of company leads and client information; maintain factual records and escalate concerns confidentially.
• Prepare daily reports on leads received, assigned, unattended, and reactivated.
• Submit weekly summaries covering response times, CRM compliance, complaints, and recurring issues, and recommend practical improvements.

Qualifications

• At least 2 years in quality assurance, lead management, customer service, or CRM administration; UAE real estate experience is preferred.
• Experience with Bitrix24 or a similar CRM, including lead assignment, follow-up tracking, data checks, and reporting.
• Understanding of real estate sales and leasing processes and enquiries from Bayut, Dubizzle, and marketing campaigns.
• Strong verbal and written English; Arabic is an advantage.
• Microsoft Excel proficiency and ability to prepare daily and weekly reports.
• Ability to handle complaints, coordinate with Sales and Listing teams, protect confidential information, provide objective feedback, enforce procedures, and escalate concerns professionally.

Benefits

• Competitive salary based on qualifications and experience; compensation cadence is not specified.
• Employment visa, medical insurance, career development opportunities, and a supportive professional environment.