Quality Control Lead, Outbound

The Quality Assurance Lead is responsible for auditing the QC Analysts, monitoring daily audit processes, and partnering with the Outbound Ops Management to identify skill gaps and enablement opportunities. If you are a detail-oriented leader with a passion for continuous improvement, this could be the perfect fit!

Partner/align with Outbound Operations team on enablement opportunities that include but are not limited to new processes, skill/knowledge gaps and audit discrepancies

Help establish SOPs (standard operating procedures) and create improved audit structure

Communicate metrics around audit failures and enablement opportunities

Partner with Operations leadership to help facilitate coaching conversations

Review audit reports and investigate anomalies to provide a SMART action plan

Facilitate onboarding, audits and training as needed

Analyze audit/performance KPI’s for the Outbound team and Outbound Quality Associates

Minimum Requirements:

1+ years of experience in process analysis, e-commerce production, training or related fields

Strong leadership ability and desire to work in a fast paced startup environment.

Strong knowledge of adult learning principles

Comfortable working with large data sets and analyzing reports

Experience using data platforms for reporting

Proficiency with Google platform (ie forms, sheets, etc)

Strong written and verbal communication skills with ability to tailor communication style to suit the target audience; executive presence

Exceptional attention to detail and organization skills

Adaptability and openness to change

A growth mindset with a solutions focus

Ability to Travel 10% of time to Secaucus, NJ

Preferred Requirements:

Bachelor’s degree

Experience and knowledge of luxury goods

Strong analytical and business intelligence background

Experience working in ecommerce operations

$50 in monthly food credits to apply to snacks and meals that are available for purchase on site

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental & Vision Insurance

Paid parental leave

18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work) & 10 Paid Holidays

State of the art, climate-controlled warehouse facility

Find out more about our Benefits here.

The expected hourly rate for this role is $21.83-$26.27. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 40 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.