Quality Control Executive
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About the Role
Housecall is an innovative healthcare service developed in the United Arab Emirates, focused on transforming access to primary and virtual medicine. The organization is committed to making high-quality healthcare more convenient and time for individuals and families.
Key Skills for This Role
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Company Description
Housecall is an innovative healthcare service developed in the United Arab Emirates, focused on transforming access to primary and virtual medicine.
The organization is committed to making high-quality healthcare more convenient and time for individuals and families.
By combining clinical expertise with modern service delivery models, Housecall aims to improve patient outcomes and overall quality of life.
Team members join a mission-driven environment where technology and compassionate care work together to reshape the patient experience.
Role Description
We are seeking a detail-oriented and experienced Quality Assurance Executive to support and enhance healthcare quality standards across the organization.
The role requires hands-on experience with JAWDA KPIs, Department of Health (DOH) ranking audits, ADHICS standards, and regulatory compliance frameworks in Abu Dhabi.
The candidate will play a critical role in monitoring quality indicators, driving continuous improvement, and ensuring adherence to regulatory requirements.
Quality & Compliance Management
- Monitor and ensure compliance with Department of Health (DOH) regulations and quality frameworks.
- Track, analyze, and report performance for JAWDA Key Performance Indicators (KPIs).
- Prepare and support DOH ranking audits and inspections.
- Ensure compliance with Abu Dhabi Healthcare Information and ADHICS standards.
- Conduct internal audits and mock surveys to assess readiness for external audits.
Audit & Accreditation Support
- Lead preparation activities for DOH, JAWDA, and other regulatory audits.
- Maintain documentation and evidence required for audit submissions.
- Identify gaps and implement corrective and preventive actions (CAPA).
- Coordinate with departments to ensure timely closure of audit findings.
Data Analysis & Reporting
- Collect, validate, and analyze clinical and operational data for quality reporting.
- Generate dashboards and reports for JAWDA performance and DOH ranking metrics.
- Monitor trends, identify risks, and recommend improvement initiatives.
Process Improvement
- Develop and implement quality improvement initiatives aligned with DOH standards.
- Conduct root cause analysis (RCA) for incidents and performance gaps.
- Support departments in improving patient safety, clinical outcomes, and operational efficiency.
Training & Awareness
- Conduct training sessions on quality standards, JAWDA indicators, and ADHICS compliance.
- Promote a culture of continuous quality improvement and patient safety.
- Provide guidance to staff on audit readiness and compliance expectations.
Education
- Bachelor’s degree in Healthcare Management, Nursing, Pharmacy, or related field
- Master’s degree or certifications in Healthcare Quality is an advantage
Experience
- Minimum 2–5 years of experience in healthcare quality in Abu Dhabi/UAE
- Hands-on experience with:
- JAWDA KPIs and reporting
- DOH ranking audits and inspections
- ADHICS compliance standards
- Healthcare accreditation processes
Skills & Competencies
- Strong knowledge of DOH regulations and healthcare quality frameworks
- Excellent analytical and data interpretation skills
- Experience in audit preparation and compliance management
- Proficiency in MS Excel, reporting tools, and dashboards
- Strong communication and stakeholder management skills
- Attention to detail and problem-solving mindset
Preferred Certifications
- Certified Professional in Healthcare Quality (CPHQ)
- Lean Six Sigma (Green Belt or above)
- Internal Auditor certification
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