Quality Control Analyst

Position summary

Duties and responsibilities

• Plan and conduct routine quality-assurance file reviews for Public Housing and Housing Choice Voucher files handled by JHA and Nan McKay staff.
• Check eligibility and subsidy calculations against JHA policies and HUD regulations.
• Identify file errors and recommend corrective action.
• Track identified errors and inconsistencies and monitor corrections through resolution and within the required time.
• Prepare weekly, month-end, and year-to-date analyses, scorecards, and quality-assurance reports.
• Summarize monthly and year-to-date results for department management.
• Present findings and explain conclusions, recommendations, and non-compliance issues to management.
• Recommend improvements to operations, compliance, and data integrity.
• Identify training gaps, establish performance targets, and measure outcomes.
• Collaborate across functions on accurate program administration and participate in meetings, process improvements, and special projects.

Qualifications

• Four years of experience in a quality-control or internal-audit position.
• Bachelor's degree in business administration or a related field preferred.
• Minimum 85% passing score on both the Housing Choice Voucher Rent Calculation exam and the Public Housing Rent Calculation exam.
• Housing Professional Certifications are a plus.
• Must be insurable by JHA and hold and maintain a valid Florida driver's license.
• Strong problem-solving, analytical, communication, and attention-to-detail skills.
• Must understand regulatory requirements for Public Housing and Housing Choice Voucher programs.

Salary

• Salary range is $50,000–$60,000 per year.