Quality Control Analyst II

YOU MUST HAVE

WE VALUE

Responsibilities

• Lead and support process improvement initiatives to drive end-to-end improvements.
• Analyze data to identify opportunities for improvements, failure trends, and root causes.
• Identify areas for improvement in customer interfacing processes like Order Fulfillment, Dispute Management and Returns Processes.
• Identify and drive implementation of Kaizens to optimize operational processes.
• Collaborate with cross-functional teams to streamline processes and enhance the overall customer experience.
• Implement systemic resolutions to address process/ product gaps and improve efficiency.
• Support and Lead In Service and Entry Into Service Processes and MOS

Qualifications

• YOU MUST HAVE
• Bachelor’s degree from an accredited institution in a technical discipline or related field.
• Six Sigma Green Belt certification.
• Minimum 2-3 years of experience in process improvement or related roles.
• Strong analytical and problem-solving skills.
• Fundamental knowledge of electronics manufacturing, assembly & troubleshooting process.
• Working Experience and proficient in handling ERP Tools such as SAP, Oracle etc.
• Effective communication and interpersonal skills.
• WE VALUE
• Proficient in handling GenAI and Power BI Tools.
• Proficient in carrying out troubleshooting and programming of electronic security products.
• Master’s degree in engineering/ project management
• Six Sigma Black Belt certification
• Professional experience in Customer Experience, Quality, Technical Support functions.