Quality Assurance - Tech Support

Job Responsibilities

• Validation of work done by the Tech Support Engineers
• Find and document the non-conformities if any
• Assist in RCA and Corrective action
• Keeping updates on the specifications of document and guidelines of each task.
• Conduct regular quality calibrations, and knowledge-sharing sessions to align tech support engineers and help in evolving processes, tools, and quality benchmarks.
• Publish the improvements reports on daily basis to all the team members and depict the improvements using points where exactly needs to be worked.
• Working hand in hand with Team leader on better working environment for the team.
• Ensuring feedback loop is present and it gives right direction to the employee/s where improvements are needed and what are the best practices that can be applied.
• Quality check of data and QC reports on required metrics accuracy.

Skills Required

• Graduation in Engineering background
• 3+ Years experience
• Linux knowledge is must, RHCSA certification will be plus
• Knowledge of quality frameworks, audit methodologies, and continuous improvement principles
• Good Knowledge of Microsoft 365 suite
• Good communication skills
• Strong leadership skills
• Problem solving mindset

About Everseen