Quality Assurance Manager

Role overview

Responsibilities

• Develop and maintain quality policies, procedures, systems, standards, objectives, and inspection criteria.
• Oversee quality control, product inspections, testing, and process evaluations.
• Monitor quality indicators and implement corrective and preventive actions for recurring issues.
• Lead internal audits and coordinate external audits; manage QMS implementation and improvement.
• Investigate complaints, defects, and non-conformities; conduct root cause analysis and ensure resolution.
• Partner with production, engineering, procurement, and operations to address risks and improve processes.
• Maintain quality, inspection, audit, and compliance records; ensure teams follow procedures and SOPs.
• Lead, train, and mentor quality personnel; assess supplier quality and resolve supplier-related issues.
• Analyze quality trends, reduce waste, rework, and defects, and drive continuous improvement.
• Prepare performance reports and present findings, risks, and recommendations to senior management.

Requirements

• Experience as a Quality Assurance Manager, Quality Manager, or in a similar quality-management role.
• Strong knowledge of QMS, quality assurance principles, and quality control procedures; familiarity with ISO 9001 and relevant standards.
• Experience conducting audits, managing non-conformities, and implementing corrective and preventive actions.
• Strong analytical, problem-solving, decision-making, root-cause-analysis, leadership, and team-management skills.
• Understanding of quality metrics, statistical process control, and performance monitoring.
• Strong communication, documentation, presentation, and cross-functional collaboration skills.
• Proficiency in Microsoft Office, particularly Excel, for quality reporting and analysis.
• Quality software, ERP, or statistical analysis tools; Lean, Six Sigma, FMEA, or 8D knowledge are advantages.
• A related bachelor’s degree is preferred; relevant quality, auditing, or Six Sigma certifications are advantageous.

Quality improvement methods

• The posting identifies Lean, Six Sigma, Kaizen, root cause analysis, FMEA, and 8D as quality-improvement methods.

What the employer offers

• The employer describes leadership responsibility, professional development, training, mentorship, and career progression opportunities.
• Competitive compensation and a comprehensive benefits package are mentioned, with no compensation amount or cadence specified.