Quality Associate, Amazon Now

Role overview

Responsibilities

• Conduct scheduled and unannounced audits at dark stores and vendor sites, covering operations, storage, product quality, and standards compliance.
• Document findings and prepare actionable reports for store managers, vendor partners, and internal stakeholders.
• Track corrective action plans and follow up to ensure gaps close within agreed timelines.
• Monitor network quality performance, flag recurring issues, and escalate critical non-conformances.
• Help develop and roll out quality checklists, standard operating procedures, and training materials.
• Coordinate with Operations, Vendor Management, and Category teams to resolve quality issues and upstream causes.
• Compile audit data, identify trends, and present findings in periodic quality reviews.

Basic qualifications

• Bachelor's degree in Business, Supply Chain, Industrial Engineering, or a related field.
• At least one year of experience in quality assurance, operations, auditing, or a related field.
• Able to conduct structured site visits, document findings, and produce clear audit reports.
• Strong attention to detail and ability to identify process gaps and non-conformances.
• Comfortable with frequent field visits to stores and vendors.
• Strong written and verbal communication skills in English; Arabic is required.

Preferred qualifications

• Experience in retail, quick commerce, FMCG, or food and beverage operations.
• Familiarity with quality management frameworks or auditing standards such as ISO or HACCP.
• Experience tracking corrective actions and following up with stakeholders.
• Proficiency in Excel or data tools for audit findings and structured reports.
• Knowledge of Saudi food safety, storage, or retail regulations.
• Experience working across multiple sites or vendors.

Company