Quality Associate, Amazon Now

Description

Anow is Amazon's quick commerce offering in Saudi Arabia, delivering everyday essentials in 15 minutes from dark stores across Saudi.

As Quality Associate, you will be the eyes on the ground for Anow's quality standards across our store network and vendor base. You will conduct regular site audits, identify gaps against established standards, and work with store and vendor teams to drive corrective actions. This is a field-heavy role suited for someone who is detail-oriented, structured, and comfortable holding others accountable to high standards.

Key job responsibilities
Conduct scheduled and unannounced audits across Anow dark stores and vendor sites, covering operational processes, storage conditions, product quality, and compliance with Anow standards
Document audit findings in a structured format and produce clear, actionable reports for store managers, vendor partners, and internal stakeholders
Track corrective action plans following each audit — follow up with relevant teams to ensure gaps are closed within agreed timelines
Maintain a live view of quality performance across the store network, flagging recurring issues and escalating critical non-conformances promptly
Support the development and rollout of quality checklists, standard operating procedures, and training materials as standards evolve
Coordinate with Operations, Vendor Management, and Category teams to resolve quality issues that have upstream supply or process root causes
Contribute to periodic quality reviews by compiling audit data, identifying trends, and presenting findings to the team

Basic Qualifications

Bachelor's degree in Business, Supply Chain, Industrial Engineering, or a related field
1+ years of experience in quality assurance, operations, auditing, or a related field
Ability to conduct structured site visits, document findings, and produce clear audit reports
Strong attention to detail with the ability to identify process gaps and non-conformances
Comfortable working in the field — frequent store and vendor visits are a core part of this role
Strong written and verbal communication skills in English; Arabic required

Preferred Qualifications

Experience in retail, quick commerce, FMCG, or food and beverage operations
Familiarity with quality management frameworks or auditing standards (e.g., ISO, HACCP, or equivalent)
Experience tracking corrective action plans and following up with internal or external stakeholders to close gaps
Proficiency in Excel or data tools to compile audit findings and produce structured reports
Knowledge of Saudi regulatory standards related to food safety, storage, or retail operations
Experience working across multiple sites or vendors simultaneously

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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