Quality Analyst

Key Qualifications

• The Quality Analyst plays a key role in ensuring that our operations teams meet both regulatory standards and internal quality benchmarks. Their work is crucial for minimizing errors, ensuring smooth operations, and preventing costly penalties.

Quality Control

Training Support

Knowledge and Educational Requirements

• High School Diploma required
• 1 year experience in customs brokerage operations or regulatory
• Customer Service experience in an office environment
• NCBFAA Certified Customs Specialist is an asset.
• Proficiency in MS Office, database and data entry skills are required
• Strong communication skills – verbal and written is required
• Desire to learn, grow, teach and adapt to change
• Problem solving, accuracy, attention to detail is required
• Ability to work in a fast-paced environment
• Why you’ll love it at Willson
• Work-from-home environment, with a home internet reimbursement
• 3 weeks paid vacation for all new hires
• 401k Program
• We care about your loved ones too – that’s why we offer family medical benefit coverage (including significant mental-health practitioner coverage), Compassionate Care top-ups, and Maternity/Parental top-ups.
• Change is crucial to success – it’s never a dull moment here! We offer trainings, and cover the cost of certifications so you can adapt to change with your best foot forward
• #Oneteam is essential to our corporate identity – we only succeed if we work together. That’s why we take the time to recognize the value of our staff, and celebrate the big moments together (like service anniversaries, weddings, and cute things, like puppies and babies).