QNB3719 - Senior Clerk Infrastructure

About QNB

Job Summary

• Shareholder & Financial

• Act within the limits of the powers delegated to the incumbent
• Observes and promotes cost consciousness and efficiency, and enhance productivity, to minimize costs, avoid wastes, and optimize benefits for the bank

• Customer (Internal & External)

• Act as the first point of contact for Infrastructure Services administrative requests, ensuring professional handling of walk-ins, calls and emails, and routing to the relevant teams.
• Coordinate visitor access and vendor appointments for Infrastructure areas (as applicable), including registration, approvals, access badges and escort arrangements in line with security procedures.
• Receive, log and distribute incoming correspondence and service requests (emails, letters, forms), ensuring correct classification, prioritisation and follow-up with responsible teams.
• Prepare, format, scan, print, photocopy, collate and bind Infrastructure documentation (memos, reports, requests, approvals) and distribute to stakeholders as instructed.
• Maintain organised filing systems (electronic and hard copy) for Infrastructure Services, including document version control, retention and confidential storage.
• Support Infrastructure procurement and administrative workflows by preparing supporting documents, tracking requests, and following up on approvals (e.g., PR/PO documents, delivery notes, service reports) as applicable.
• Coordinate internal deliveries and collection of Infrastructure documents and small parcels between departments/locations using approved channels (courier, mail room), and maintain dispatch/receipt logs.
• Maintain trackers for Infrastructure Services activities (e.g., correspondence logs, request registers, approvals status, attendance/visitor logs) and provide timely status updates to supervisors when required.
• Support meeting and workshop logistics for Infrastructure Services (room booking, visitor lists, attendance sheets, printing materials, minutes distribution) as assigned.
• Coordinate administrative support for Infrastructure audits, compliance requests and management reporting by compiling required evidence, arranging files and supporting document submissions.
• Handle routine office services for the Infrastructure Services area (stationery requests, printing consumables requests, arranging basic office support) in line with approved processes.
• Receive, sort and dispatch internal mail and documents for Infrastructure Services via approved channels, ensuring secure handling of confidential items.
• Deliver administrative communications, documents and approvals to relevant internal stakeholders, and follow up to confirm receipt and completion when required.
• Coordinate with internal stakeholders (e.g., Administration, Procurement, Security) to process required clearances, approvals and submissions for Infrastructure Services requests, as applicable.
• Maintain and update departmental administrative records and lists (e.g., contact lists, distribution lists, asset/room access lists where provided by owners) and ensure information is current.
• Support the team by providing administrative and clerical support as requested, including in preparing, copying, collating, binding, filing, distributing documents, mail, and notifications as instructed.
• Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turn-around time.

Education And Experience Requirements

• Minimum requirement of Higher Secondary.
• Good working knowledge of MS Office (Word, Excel, PowerPoint, Outlook) and ability to manage filing systems, trackers and document control activities accurately.
• Preferred at least one year work experience in a similar capacity; with demonstrated sense of integrity in the discharge of duties; proven record of providing logistical and administrative support generally, including during events and meetings, as required.
• Note: you will be required to attach the following:
• Resume/CV
• Copy of Passport or QID
• Copy of Education Certificate