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QCC Tech Technician - Concord Ontario

Blue Mantis
Concord, CAN
Contract, Temporary
Entry
Onsite
CAD 25-28 hourly / hour
Discovered 1 months ago
Microsoft products

Full Job Posting

Key Responsibilities

  • Interface with various internal contacts to facilitate the customized configuration and delivery of orders received from the order desk staff.
  • Timely escalation to the manager of any technical or process related issues.
  • Adherence to Blue Mantis quality system standards and process
  • Proper use of Service Now to update ticket real time to ensure SLA metrics are accurate.
  • Compliance to Blue Mantis standards regarding telephony, Email, dress code and overall work ethic.
  • Remote setup of client device in accordance with specific documented process.

Skills, Knowledge and Expertise

  • The ability to perform under pressure while maintaining client standards.
  • Ability to communicate effectively with co-workers and management.
  • Micro computer hardware configuration / testing
  • Good communication and the ability to follow technical documentation while applying technical problem solving skills.
  • Good team player, with the ability to be flexible and quickly comprehend new technical and quality process related training.
  • Computer hardware experience.
  • Working knowledge of Microsoft products.
  • Ability to learn new technical procedures and adhere to exact direction / quality verification.
  • Ability to work and manage in a fast-paced environment.

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