QC Officer

About the role

Staff and laboratory management

• Review daily staffing schedules for online physical and chemical laboratory technicians and review subordinate KPIs and performance evaluations.
• Arrange internal or external training for subordinates.
• Monitor the calibration master list, equipment condition, and due dates; verify or calibrate instruments against reference standards.
• Update calibration reports and coordinate supplier adjustments when internal calibration identifies out-of-specification equipment.
• Assess restocking needs, obtain vendor quotations, raise purchase requests, and review laboratory consumables, glassware, and chemical inventories monthly.

Proficiency, safety, and sample controls

• Coordinate dairy proficiency sample purchases and distribution, compile results for timely submission, and monitor results and certificates.
• Manage internal repeatability and reproducibility programs by identifying, preparing, and distributing samples.
• Oversee chemical disposal, retain-sample storage and tracking, laboratory risk assessments, SOP and work-instruction reviews, audits, and nonconformance reviews.
• Coordinate finished-goods contaminant sampling, review specifications against applicable food-act requirements, and report food-safety conclusions.
• Coordinate laboratory environmental monitoring with the microbiology section, including air and floor counts for SPC, Enterobacteriaceae, yeast, and moulds.
• Support IQ/OQ/PQ for new equipment, troubleshoot equipment downtime, and investigate and rectify laboratory glass-breakage incidents.

Qualifications and skills

• Degree in Food Science or another science discipline and at least two years of food-industry experience.
• Thorough knowledge of product lines and manufacturing processes, with general food-industry knowledge.
• Understanding of international product policies, FSSC 22K, HACCP, GMP requirements, allergen awareness, and food and facility security requirements.
• Initiative, results orientation, teamwork, commitment, and ability to perform under pressure in a changing global environment.