QA / TEST ENGINEER (ITSM PLATFORM) (IT CUSTOMER SUPPORT SERVICES)

Qualifications

• REQUIREMENTS:
• Bachelor's degree and a minimum of 3 years of related experience (an additional 4 years of related experience may be substituted for the degree).
• Must be a U.S. Citizen.
• Must have an Active Secret Clearance (favorably adjudicated T3/T3R) to start.
• Demonstrated ability to work independently, analyze problems, determine the appropriate course of action, and exercise discretion and independent judgment with limited day-to-day supervision.
• Minimum of 3 years of software testing or quality assurance experience for web or enterprise applications.
• Experience developing test plans and test cases from requirements/user stories and executing functional, regression, and integration testing with documented evidence.
• Experience with test automation tools (e.g., ServiceNow ATF, Selenium, Playwright, or similar) and defect tracking tools.
• Working knowledge of Section 508 / WCAG 2.x accessibility testing.
• Experience supporting UAT and working in an Agile framework.
• Strong analytical, documentation, and communication skills.
• DESIRED SKILLS:
• ISTQB Certified Tester (Foundation or Agile), ServiceNow Certified System Administrator, or CompTIA Security+ CE.
• Experience testing ServiceNow applications, Service Portal, Virtual Agent, and integrations, and Power Platform / SharePoint solutions.
• Experience with accessibility tools (e.g., ANDI, axe, JAWS/NVDA) and DoD Section 508 requirements.
• Experience supporting Department of War (DoW), DoD, or other compliance-driven Federal IT environments.
• Familiarity with secure coding standards, NIST SP 800-218 SSDF, and security testing practices.
• Familiarity with Power BI report testing and data validation.
• The annual salary for this position ranges from $70,000 to $80,000, depending on experience and qualifications.