QA/QC Officer - Café Operations

Job Summary

Key Responsibilities

• Monitor and maintain coffee taste consistency, beverage presentation, and preparation standards across branches.
• Conduct regular quality checks on espresso extraction, milk steaming, brewing methods, and beverage recipes.
• Ensure compliance with SOPs for coffee and beverage preparation.
• Perform routine calibration of coffee machines and grinders to maintain product quality.
• Inspect coffee beans, milk, syrups, and other ingredients for freshness and quality.
• Conduct café quality audits covering hygiene, cleanliness, service standards, and product quality.
• Train and guide baristas on beverage quality, coffee standards, and best practices.
• Monitor customer feedback related to beverage quality and recommend corrective actions.
• Coordinate with Operations and Store Managers to resolve quality-related issues.
• Maintain quality control reports, audit findings, and improvement records.
• Support new product trials and beverage standardization.

Requirements

• 2–4 years of experience in coffee quality control, specialty coffee, café operations, or beverage quality assurance.
• Strong knowledge of espresso extraction, coffee brewing techniques, and beverage preparation standards.
• Experience in café or coffee shop operations is mandatory.
• Good understanding of hygiene and food safety standards.
• Strong communication, training, and problem-solving skills.
• Ability to conduct audits and maintain quality documentation.
• Passion for coffee and customer experience.

Application Question(s)

• Have you worked in Cafe? Do you have knowledge in Coffee Beans ?
• Do you have certification in HACCP ?
• What is your notice period ?