QA/QC Inspector
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Key skills for this role
About the Role
Key Responsibilities: 1. Quality Assurance & Control: Develop, implement, and maintain QA/QC protocols for cleaning and hospitality services. Conduct regular quality inspections across all client sites to ensure compliance with service standards and contractual obligations.
Key Skills for This Role
Full Job Posting
1. Quality Assurance & Control
- Develop, implement, and maintain QA/QC protocols for cleaning and hospitality services.
- Conduct regular quality inspections across all client sites to ensure compliance with service standards and contractual obligations.
- Create and update SOPs, work instructions, and checklists for cleaning and tea services.
- Lead root cause analysis for service deficiencies and recommend corrective/preventive actions.
- Maintain comprehensive QA/QC documentation and service audit reports.
2. Training & Development
- Deliver **British Institute of Cleaning Science (BICS)**-based training to cleaning staff to standardize and uplift service delivery.
- Develop and conduct training modules for **Tea Boys and Tea Girls**, focusing on:
- Professional coffee/tea preparation techniques.
- Hospitality etiquette and customer service.
- Hygiene, safety, and personal grooming.
- Evaluate training effectiveness and staff competency through follow-up assessments and on-site evaluations.
3. Tender & Mobilization Support
- Participate in site surveys and technical assessments for new tender opportunities.
- Provide expert inputs on:
- Required manpower and skillsets.
- Equipment and consumables specification.
- Cleaning methodologies and schedules.
- Assist in drafting operational plans, technical method statements, and QA/QC-related documentation for tender submissions.
- Support mobilization planning and service kick-off post-award.
4. Continuous Improvement & Compliance
- Monitor KPI/SLA performance related to soft services and initiate improvement actions.
- Liaise with clients and internal stakeholders for feedback and service optimization.
- Ensure compliance with applicable health and safety regulations and hygiene standards.
- Benchmark services against industry standards and propose innovations for service enhancement.
Education & Certifications
- Diploma or Bachelor's Degree in Hospitality, Facility Management, or related field.
- **Certified BICS Assessor/Trainer** or relevant professional cleaning certification is preferred.
- Additional certification in Hospitality Service or Food Safety is an advantage.
Experience
- Minimum 4–6 years of relevant experience in QA/QC within a facility management or soft services environment.
- Experience in training and developing cleaning and hospitality staff.
- Prior involvement in technical tender documentation and mobilization planning is a plus.
Skills
- In-depth knowledge of cleaning standards, chemicals, and equipment.
- Strong training and presentation skills.
- Eye for detail and commitment to high standards.
- Good communication and interpersonal skills.
- Ability to write clear reports and technical documents.
- Strong organizational and time management abilities.
- Proficiency in MS Office (Word, Excel, PowerPoint).
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