QA Analyst

Location and schedule

• Based in the Toronto downtown office at least three days per week, with flexibility to work from home for part of the week.
• Working hours are 37.5 hours per week, Monday to Friday, with flexible hours typically from 9:00 a.m. to 5:00 p.m.

About the business

Role overview

Key duties

• Develop and execute test strategies, plans, scenarios, and cases to validate requirements and meet project timelines.
• Review requirements and designs for testability, risks, gaps, scenarios, and traceability.
• Prepare test data and perform system, integration, regression, and user acceptance support testing.
• Estimate testing effort and contribute to project planning, scheduling, resource allocation, and effort analysis.
• Track and investigate defects, coordinate resolution, retest, and verify fixes for release readiness.
• Maintain testing evidence and communicate status and quality risks to stakeholders.
• Collaborate with business analysts, developers, project managers, operations, and client-facing teams.
• Support platform, automation, interface, billing, and communication delivery changes.
• Recommend improvements to QA processes, tools, standards, and methodologies.
• Manage competing priorities and investigate complex system, data, and output issues.

Required qualifications

• 3–5 years of experience in software testing, quality assurance, or a related field.
• Strong knowledge of test case design, testing methodologies, and QA best practices.
• Experience creating and executing system, integration, regression, and user acceptance tests.
• Ability to interpret business and functional requirements and identify testing scenarios.