Purchasing Support Specialist
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Key skills for this role
About the Role
Autobia is looking for a Purchasing Support Specialist in Riyadh to manage customer complaint tickets related to purchases. The role involves coordinating with customers, suppliers, and internal teams to resolve issues.
Key Skills for This Role
Responsibilities
- Receive, respond to, and manage customer complaint tickets related to purchases
- Communicate with suppliers to resolve purchase related issues including missing items, defects, and delivery delays
- Collaborate with cross functional teams (Sales, Procurement, Warehouse, Finance) to escalate and resolve cases
- Accurately document complaint details, actions taken, and resolutions
- Monitor outstanding cases, ensure timely follow up, and track KPIs
Requirements
- 1–2 years of experience in customer service, customer support, or a complaint handling role
- Strong written and verbal communication skills
- Proficiency in ticketing systems and Microsoft Office
- Strong problem solving skills with ability to coordinate across multiple stakeholders
- Organized, detail oriented, and able to prioritize under pressure
- Arabic fluency (nice to have)
Full Job Posting
Role Overview
- Owns end to end resolution of customer complaint tickets related to purchases.
- Coordinates between customers, suppliers, and internal teams.
Key Responsibilities
- Receive, respond to, and manage customer complaint tickets related to purchases.
- Communicate with suppliers to resolve purchase related issues including missing items, incorrect products, defects, and delivery delays.
- Collaborate with cross functional teams — Sales, Procurement, Warehouse, and Finance — to escalate and resolve customer cases efficiently.
- Accurately document complaint details, actions taken, and resolutions.
- Monitor outstanding cases, ensure timely follow up, and track KPIs including ticket resolution time, first response time, and customer satisfaction score.
Qualifications
- 1–2 years of experience in customer service, customer support, or a complaint handling role.
- Strong written and verbal communication skills with a customer first approach.
- Proficiency in ticketing systems and Microsoft Office.
- Strong problem solving skills with the ability to coordinate across multiple stakeholders simultaneously.
- Organized, detail oriented, and able to prioritize under pressure.
- Patient and professional — handles complaints with empathy and composure.
Nice to Have
- Experience in e commerce, retail, or automotive spare parts environments.
- Familiarity with ERP or CRM platforms.
- Arabic fluency.
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