Public Relations Officer

Overview

Qatar

What You’ll Be Doing

• Receiving, logging, and tracking public complaints and inquiries related to the project.
• Coordinating with internal project teams to investigate issues and obtain relevant information for resolution.
• Preparing responses and communicating outcomes to complainants in a professional and timely manner.
• Ensuring all interactions and resolutions align with project policies, client requirements, and local regulations.
• Maintaining an organized database of complaints, inquiries, and resolutions for reporting and audit purposes.
• Preparing periodic reports on complaint trends, response times, and resolution effectiveness for management review.
• Supporting public engagement activities and community meetings related to the project, as required.
• Liaising with client representatives and relevant authorities on matters related to public complaints and communications.
• Identifying recurring issues and providing feedback on project management on potential improvements to services or processes.
• Performing other duties and responsibilities as needed and managing priorities with minimal guidance.

What Required Skills You’ll Bring

• This role is designated for national hire in Qatar.
• Bachelor’s Degree in Business Administration, Public Relations, Communications, or a related field.
• Minimum 5 years of experience in public relations, customer service, community relations, or a similar role.
• Strong oral and written communication skills in Arabic and English.
• Deep understanding of local culture, norms, and stakeholder expectations in Qatar.
• Ability to manage sensitive issues and handle complaints with tact, diplomacy, and professionalism.
• Strong organizational skills, with the ability to manage multiple cases and maintain accurate records.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).

What Desired Skills You’ll Bring

• Experience working on large-scale infrastructure or public-sector projects in Qatar.
• Experience engaging with communities, government entities, or public stakeholders on project-related issues.
• Strong interpersonal skills and the ability to build trust and rapport with members of the public and project stakeholders.
• Ability to analyze complaint data and contribute to continuous improvement initiatives.
• Parsons equally employs representation at all job levels no matter the race, color, religion, sex (including pregnancy), national origin, age, disability or genetic information.
• We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars!
• Imagine next and join the Parsons quest—APPLY TODAY!
• Parsons is aware of fraudulent recruitment practices.
• To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.

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