Public Relation Coordinator
Skills
About This Role
Overview
- At Stantec, we approach every project as a partnership, because our work creates a lasting impact on our clients communities.
- We believe that when smart, passionate, creative people come together, real possibilities are within reach.
- Our people are at the heart of everything we do; they give our work purpose.
- If you want to be a part of our unwavering team and can bring your sense of imagination and determination to every challenge, then this is the right place for you.
- Stantec is currently looking for a Public Relation Coordinator (UAE National) to join our dynamic team in Dubai.
- The PR Coordinators shall be responsible for managing all internal and external communication in full alignment with Dubai Municipality regulations and the Sewerage and Recycled Water Projects Department (SRPD) directions.
- The duties shall include, but not be limited to, the following:
- Establishing and maintaining a complaint tracking system to record, monitor, and follow up on all complaints received from stakeholders and residents.
- Coordinating with contractors, consultants, DM representatives, and relevant authorities to ensure that all complaints are addressed and resolved within agreed timeframes.
- Conducting periodic resident satisfaction surveys to measure service quality and ensure continuous improvement of the supervision activities.
- Preparing regular reports to SRPD management on complaints status, resolution performance, and resident satisfaction levels.
- Acting as the main focal point for all public relations, community engagement, and awareness campaigns related to the projects.
- Ensuring that all communication activities strictly comply with DM standards, policies, and cultural requirements.
- Representing the project teams in a professional manner, maintaining a high standard of presentation, communication, and interpersonal skills at all times.
Qualifications
- Bachelor's degree in Public Relations, Communications, Journalism, Business Administration, or related discipline.
- 3+ years of relevant experience in public relations, communications, or stakeholder management, preferably within infrastructure, utilities, or governmental projects.
- UAE National, with a strong understanding of local culture, norms, and regulatory framework.
- Demonstrated ability to manage community relations, handle complaints effectively, and engage with multistakeholder environments.
- Excellent oral and written communication skills in both Arabic and English.
- Strong organizational skills and ability to prepare reports, presentations, and public facing communication materials.
- Professional, well-presented, and capable of dealing with residents and senior officials in a diplomatic and effective manner.
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