PT Corporate and Customized Training Coordinator

About the Department

Position Duties

• Corporate and Customized Training Coordination Coordinate customized training activities with employers, instructors, students, and college personnel. Assist with scheduling training classes, instructors, facilities, equipment, and other resources. Communicate training information and logistics to appropriate stakeholders. Assist with course kick-offs and training closeouts. Monitor training timelines and follow up on outstanding items. Administrative and Program Support Prepare, organize, and verify training documentation and participant packets. Assist with course registration, rosters, attendance, evaluations, and completion records. Enter and maintain accurate information in college systems, including Banner. Assist with processing Fund Action Requests and other required documentation through the North Carolina Community College System. Prepare and submit course setup requests and service agreements for appropriate review and approval. Maintain organized electronic and paper records related to training activities. Invoicing and Closeout Assist with reviewing training documentation for accuracy and completeness. Support the invoicing process and ensure required documentation is available for billing and closeout. Assist with resolving discrepancies and obtaining missing information. Maintain records necessary for program reporting and auditing. Employer and Instructor Communication Provide professional and timely communication to corporate clients, instructors, students, and internal departments. Respond to routine questions and requests related to training coordination. Escalate issues requiring administrative or program-level decisions to the Director. Help ensure employers and instructors receive accurate information regarding training requirements and schedules. Apprenticeship and Workforce Development Support Provide administrative support for apprenticeship, work-based learning, and other workforce development initiatives as assigned. Assist with scheduling meetings, maintaining records, tracking participation, and communicating with employers and participants. Support outreach and program activities coordinated by the Director. Customer Service and Professional Responsibilities Represent Johnston Community College in a professional and positive manner. Maintain confidentiality of student, employee, employer, and college information. Establish and maintain effective working relationships with internal and external partners. Demonstrate dependability, organization, attention to detail, and responsiveness. Perform other duties as assigned by the Director
• Coordinate customized training activities with employers, instructors, students, and college personnel.
• Assist with scheduling training classes, instructors, facilities, equipment, and other resources.
• Communicate training information and logistics to appropriate stakeholders.
• Assist with course kick-offs and training closeouts.
• Monitor training timelines and follow up on outstanding items.
• Prepare, organize, and verify training documentation and participant packets.
• Assist with course registration, rosters, attendance, evaluations, and completion records.
• Enter and maintain accurate information in college systems, including Banner.
• Assist with processing Fund Action Requests and other required documentation through the North Carolina Community College System.
• Prepare and submit course setup requests and service agreements for appropriate review and approval.
• Maintain organized electronic and paper records related to training activities.
• Assist with reviewing training documentation for accuracy and completeness.
• Support the invoicing process and ensure required documentation is available for billing and closeout.
• Assist with resolving discrepancies and obtaining missing information.
• Maintain records necessary for program reporting and auditing.
• Provide professional and timely communication to corporate clients, instructors, students, and internal departments.
• Respond to routine questions and requests related to training coordination.
• Escalate issues requiring administrative or program-level decisions to the Director.
• Help ensure employers and instructors receive accurate information regarding training requirements and schedules.
• Provide administrative support for apprenticeship, work-based learning, and other workforce development initiatives as assigned.
• Assist with scheduling meetings, maintaining records, tracking participation, and communicating with employers and participants.
• Support outreach and program activities coordinated by the Director.
• Represent Johnston Community College in a professional and positive manner.
• Maintain confidentiality of student, employee, employer, and college information.
• Establish and maintain effective working relationships with internal and external partners.
• Demonstrate dependability, organization, attention to detail, and responsiveness.
• Perform other duties as assigned by the Director

Minimum Qualifications

• Associate degree from an accredited institution; or High school diploma or equivalent with relevant education and/or experience in business administration, workforce development, education, training coordination, or a related field. Experience providing administrative or customer service support. Proficiency with Microsoft Office or similar productivity software. Ability to communicate effectively, both verbally and in writing. Ability to organize multiple assignments and meet established deadlines. Preferred Qualifications Experience working in a community college, workforce development, continuing education, corporate training, or related environment. Experience working with business and industry partners. Experience with Banner or similar student information/administrative systems. Experience coordinating training programs, classes, meetings, or events. Familiarity with North Carolina Community College System processes and workforce development programs. Experience with apprenticeship or work-based learning programs.
• Associate degree from an accredited institution; or
• High school diploma or equivalent with relevant education and/or experience in business administration, workforce development, education, training coordination, or a related field.
• Experience providing administrative or customer service support.
• Proficiency with Microsoft Office or similar productivity software.
• Ability to communicate effectively, both verbally and in writing.
• Ability to organize multiple assignments and meet established deadlines.
• Experience working in a community college, workforce development, continuing education, corporate training, or related environment.
• Experience working with business and industry partners.
• Experience with Banner or similar student information/administrative systems.
• Experience coordinating training programs, classes, meetings, or events.
• Familiarity with North Carolina Community College System processes and workforce development programs.
• Experience with apprenticeship or work-based learning programs.

Knowledge, Skills, and Abilities

• The successful candidate should demonstrate: Strong organizational and time-management skills. Attention to detail and accuracy. Ability to manage multiple priorities and deadlines. Professional written and verbal communication skills. Ability to work independently and as part of a team. Strong customer service skills. Ability to establish positive relationships with employers, instructors, students, and college personnel. Ability to identify issues and seek appropriate solutions. Ability to maintain confidentiality. Ability to learn and effectively use college systems and procedures. Working Conditions Work is primarily performed in an office and/or college environment with regular interaction with faculty, staff, students, employers, and community partners. The position may require occasional travel, evening hours, or participation in workforce development activities and training events based on program needs. Equal Employment Opportunity Johnston Community College is an Equal Employment Opportunity/Affirmative Action employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other status protected by applicable law.
• Strong organizational and time-management skills.
• Attention to detail and accuracy.
• Ability to manage multiple priorities and deadlines.
• Professional written and verbal communication skills.
• Ability to work independently and as part of a team.
• Strong customer service skills.
• Ability to establish positive relationships with employers, instructors, students, and college personnel.
• Ability to identify issues and seek appropriate solutions.
• Ability to maintain confidentiality.
• Ability to learn and effectively use college systems and procedures.

Benefits

• This position does not have benefits.

Supplemental Questions