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Psychology Administrative Assistant

University of Alberta
Edmonton, CAN
Full-time
Junior · 1+ years experience
Onsite
Discovered 6 days ago

Full Job Posting

Qualifications

  • Post-secondary education or secretarial/administrative training, combined with at least one year of relevant work experience.
  • Proficiency with computers and basic troubleshooting; comfort using applications such as Microsoft Office, Google Workspace and Zoom.
  • Working knowledge of the Health Information Act (HIA) and the Protection of Privacy Act (POPA), and the ability to apply privacy standards to all client information.
  • Strong organizational and time-management skills.
  • Excellent verbal and written communication and customer service skills.
  • Ability to stay calm and professional in a busy environment, including when supporting students in distress.

Preferred Qualifications

  • Post-secondary education/Business Administration Diploma from a recognized institution.
  • 2+ years of office experience.
  • Experience in a counselling or mental health facility.
  • Experience and additional specialized training in supporting diverse and equity-deserving groups, including Indigenous Peoples, racialized communities, 2SLGBTQIA+ individuals, persons with disabilities, newcomers, and international students.
  • Application Instructions
  • Click "Apply Now" to submit your resume and cover letter.
  • This competition will be used to fill 2 positions.
  • This position is subject to all applicable terms and conditions of the collective agreement between the Governors of the University of Alberta and the Non-Academic Staff Association (NASA).
  • This position offers a comprehensive benefits package.

Responsibilities

  • Provide reception services to CCS clients in person and respond to phone, email and voicemail inquiries.
  • Maintain clinicians’ schedules and manage telehealth and in-person appointments, including bookings, cancellations and rescheduling, in our electronic records system.
  • Send appointment reminders, forms to fill out, follow-up emails and feedback forms.
  • Provide general administrative and office support to CCS mental health professionals.
  • Assist with the preparation and distribution of psychiatry medical reports, dictation and correspondence.
  • Assist in coordinating registration for groups and workshops.
  • Maintain confidential files and communications in accordance with privacy legislation (POPA and HIA), including scanning documents such as notes, faxes and prescriptions into the electronic medical record.
  • Order supplies and arrange IT, maintenance and facilities requests.
  • Keep office procedures, templates and contact lists up to date.
  • Help collect, process and report on CCS statistics.
  • Perform other duties as required.

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