{bc}
Apply
oracle

PSC Registration Representative

Quest Diagnostics
Marion, USA
Full-time
Junior · 1+ years experience
Onsite
$17.75
Discovered Today
Communication

Full Job Posting

Qualifications

  • Required Work Experience:
  • One year customer service experience
  • Keyboard/data entry and PC experience
  • Preferred Work Experience:
  • Physical and Mental Requirements:
  • Extensive use of phone and PC.
  • Prolong standing/sitting
  • Fine dexterity with hands/steadiness.
  • Able to lift up to 25 pounds; carrying up to 15 pounds for several minutes at a time.
  • Talking
  • Vision - requires constant mental visual attention to details.
  • Walking
  • Balancing 9. Bending/Kneeling
  • Pushing/Pulling
  • Reaching/Twisting Key word search: data entry operator clerk typist keyboarding front office receptionist clerical receptionist medical customer service representative
  • Knowledge:
  • Medical Terminology preferred.
  • The position requires the ability to effectively communicate in English.
  • Must be flexible and available based on staffing requirements; weekends, holidays, and overtime.
  • Must have strong communication skills. Able to speak clearly and effectively communicate to customers and peer groups.
  • Demonstrates good organization, communication, and interpersonal skills.
  • Capable of handling multiple priorities in a high-volume setting.
  • Type at least 30 WPM, accurately. PC skills and MS Office applications.
  • Able to make decisions based on established procedures and exercise consistent, independent, sound judgment.
  • Education
  • High School Diploma or Equivalent (Required)
  • Languages
  • English (Required)

Skills:

  • Must be flexible and available based on staffing requirements; weekends, holidays, and overtime.
  • Must have strong communication skills. Able to speak clearly and effectively communicate to customers and peer groups.
  • Demonstrates good organization, communication, and interpersonal skills.
  • Capable of handling multiple priorities in a high-volume setting.
  • Type at least 30 WPM, accurately. PC skills and MS Office applications.
  • Able to make decisions based on established procedures and exercise consistent, independent, sound judgment.
  • Education
  • High School Diploma or Equivalent (Required)
  • Languages
  • English (Required)

Responsibilities

  • Greet customers appropriately. Treat all customers in a courteous manner
  • Ensure patient registration is completed accurately and on time
  • Data entry as needed
  • Call clients to confirm handwritten orders, verify test(s) ordered, obtain accurate billing information, i.e. Diagnosis codes, UPIN information, etc.
  • Handles customer inquiries by telephone and in-person
  • Collects payment, if applicable.
  • Maintains required records and documentation.
  • Reads, understands, and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual).
  • Assists with compilation of monthly statistics and data.
  • Performs basic clerical duties, i.e. filing, faxing, preparing mail.
  • Demonstrates organizational commitment and values of Quest Diagnostics
  • Adheres to departmental and company policies
  • Reports on time to work, following attendance guidelines.
  • Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
  • Use established protocols for reporting customer complaints.
  • Ensures that HIPPA Compliance regulations are followed; uses test translation tables.
  • Completes all required training.
  • Orders necessary supplies.
  • Other duties as required to meet the customer requirements.
  • Completes special projects as requested by supervisor or manager.

Preferred Qualifications

  • Medical Terminology preferred.

Apply for this job in 1 click

Skip the repetitive application forms

Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.

Sarah M.James T.Maya R.

Trusted by over 500,000 job seekers on Base Career

Start Free Today

More from this employer

More jobs at Quest Diagnostics

Customer Service Representative - Billing II

West Norriton, USA

Discovered TodayFull-time

Phlebotomist II Territory

Wyomissing, USA

Discovered TodayFull-time

Lab Associate II

Royal Oak, USA

Discovered TodayFull-time

Lab Assistant (Specimen Technician I)

Tucker, USA

Discovered TodayFull-time

Medical Courier

Inglewood, USA

Discovered TodayFull-time

Customer Service Representative - Billing II

West Norriton, USA

Discovered TodayFull-time

Specimen Technician I

Wood Dale, USA

Discovered TodayFull-time

Phlebotomist II

Des Moines, USA

Discovered TodayFull-time