Provider Services Representative

Skills

• Demonstrates ability to understand and interpret detailed policies and procedures and to be able to apply them to various situations. This includes thorough understanding of the responsibility to maintain privacy of Protected Health Information as required by the Health Insurance Portability and Accountability Act.
• Demonstrates ability to work independently, be flexible and react appropriately to changing job assignments and work environments.
• Demonstrates ability to communicate effectively and professionally both verbally and in writing with all levels of internal/external personnel in order to respond to customer inquiries ranging from routine to complex and involving sensitive subject matter.
• Ability to use telephone equipment systems such as Interactive Voice Response and Automated Call Distribution.
• Familiarity with the utilization of a PC and various software such as Microsoft Office Suite.

Experience

Education and Certifications

Physical Demands