Provider Relations Specialist
Full Job Posting
Qualifications
- Bachelors Degree in Human Resources, Business Administration, Healthcare Administration, or related field Required
- 7 years of progressive HR experience with significant employee relations and investigations experience; Experience supporting physicians and/or advanced practice providers Required
Knowledge, Skills, and Abilities:
- Executive presence and credibility
- Strong investigative and analytical skills
- Sound judgment and discretion
- Consultative influencing and conflict resolution skills
- High emotional intelligence
- Exceptional documentation skills
- Comprehensive health benefits
- Retirement savings plan
- Paid time off (PTO)
- Education assistance
- Financial education and support, including DailyPay
- Expanded Paid Parental Leave
- For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org)
Responsibilities
- Remote Work Capable
- Essential Functions:
- Serves as the primary HR advisor for physician and APP employee relations matters, including performance concerns, professionalism issues, grievances, complaints, conflicts, and workplace conduct issues.
- Leads or supports workplace investigations involving providers, including allegations of misconduct, behavioral issues, policy violations, and professionalism concerns.
- Provides guidance on progressive discipline, corrective action, performance improvement plans, and documentation standards.
- Conducts interviews, gathers documentation, analyzes findings, and prepares investigation summaries and recommendations.
- Ensures investigations and corrective actions are timely, thorough, confidential, and defensible.
- Partners with Legal on complex provider relations matters.
- Collaborates with Provider Compensation when employee relations actions intersect with compensation or contract terms.
- Ensures consistent application of HR policies, Medical Group standards, and employment agreements.
- Tracks provider relations activity and trends; provide insights to leadership.
- Provides training and tools for leaders on provider performance management and investigations.
Preferred Qualifications
- Masters Degree Preferred
- Experience in a large healthcare system or medical group Preferred
- Professional in Human Resources (PHR) Upon Hire Preferred or
- Senior Professional in Human Resources (SPHR) Upon Hire Preferred or
- SHRM Certified Professional (SHRM-CP) Upon Hire Preferred or
- SHRM Senior Certified Professional (SHRM-SCP) Upon Hire Preferred
About WellSpan York Hospital
Integrated health system serving central Pennsylvania and northern Maryland.
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