Property Manager

Key Responsibilities

• The main things this person will own and deliver day to day.
• Manage a portfolio of 150–200 tenancies as the primary contact for landlords and tenants.
• Manage the full tenancy lifecycle, including onboarding, compliance, rent reviews, tenancy changes and tenancy exits.
• Monitor rental values and carry out annual rent reviews, obtaining landlord instructions and serving the appropriate notices where an increase is agreed.
• Arrange periodic property inspections, review the reports and follow up on any maintenance, compliance or tenancy-management concerns.
• Monitor and renew property safety certificates, including gas safety records, electrical installation reports and energy performance certificates, keeping them valid throughout the tenancy.
• Make sure properties meet applicable licensing requirements, including selective, additional and HMO licensing, and support landlords with applications and renewals.
• Take end-to-end ownership of maintenance issues, from the initial report through to completion.
• Identify and escalate urgent repairs, safety concerns and potential compliance risks promptly.
• Manage rent arrears, agree suitable repayment arrangements and issue notices where required.
• Manage tenancy changes, including changes of tenant, permitted occupiers and other agreed variations.
• Coordinate tenancy exits, including notice requirements, check-outs, deposit negotiations and any follow-up action.
• Maintain accurate property, tenancy, maintenance and communication records using the CRM system.
• Key Skills, Experience & Knowledge
• Essential:
• A minimum of two years’ experience in a residential property management role.
• A good working knowledge of residential lettings legislation, property compliance and safety requirements.
• Experience coordinating property maintenance, inspections, contractors and compliance renewals.
• A confident communicator who can build trust with landlords, tenants and contractors.
• Strong organisational skills, comfortable managing a large, busy portfolio.
• A problem-solver with a proactive, customer-first mindset.
• Tech-savvy and comfortable using CRM systems and Microsoft Office.
• Resilient, adaptable and able to thrive in a fast-paced environment.
• Desirable:
• An ARLA Propertymark qualification.
• Experience supporting landlords with selective, additional or HMO licensing.
• Experience negotiating deposit returns at the end of a tenancy.