Property Management Manager

Role Purpose

Key Accountabilities

• Implement onsite documentations such as property operational plans, tenant handbook, fit out guides and other process-oriented forms and checklists etc.
• Coordinate the provision of traffic management plans including valet and parking for tenants and visitors and coordinate requests for additional parking spaces and access cards.
• Implement and follow processes and procedures, ensure version control is managed accurately and manage the coordination of the data management system.
• Ensure insurance claims are coordinated accurately between tenant and landlord brokers and oversee the quotation and information request and collation.
• Responsible for the tenant move-in and move-out process including the supervision of unit preparation and the effective and efficient coordination though lease signing and fit-out processes.
• Assist tenants and respond to all requests in a timely manner to ensure customer expectations are met and consistently seek opportunities to exceed expectations.
• Interpret landlord and tenant lease obligations to ensure that both parties meet their contractual requirements which avoids disputes and enhances the customer experience.
• Responsible for operating and updating the tenant management system which automates tasks and workflows to facilitate tenant queries and requests.
• Work closely with the marketing team to ensure events are managed at property level in coordination with the necessary authorities, security and FM teams.
• Oversee the approval and administration for requests related to tenants’ demise events such as a photography and filming.
• Collaborate with the customer services team in providing up-to-date information for Osool Care to enable their team to provide excellent contact centre services based on the requirements of the tenants.
• Implement communications protocols effectively, and regular review agreed processes to manage customer expectations and facilitate the highest levels of satisfaction.
• Has a track record of tenant liaison, forming relationships and providing advice related to operations
• Develops and maintains positive and client-focused relationships

Requirements

• bachelor’s degree
• Graduate with Minimum 4 Years of Experience
• Arabic – Fluent proficiency
• English – Fluent proficiency