Property Management Director

Role overview

Property operations and performance

• Develop strategies aligned with business and investment objectives; lead day-to-day property operations.
• Drive occupancy, rental income, operating efficiency, profitability, and asset value.
• Prepare annual operating plans, budgets, financial forecasts, KPIs, and performance targets.
• Monitor rental income, operating expenses, service charges, maintenance costs, and profitability.
• Oversee tenant onboarding, lease administration, renewals, collections, complaints, retention, and tenant experience.
• Oversee facilities, maintenance, security, cleaning, landscaping, engineering systems, inspections, and preventive maintenance.
• Ensure compliance with laws, regulations, building standards, safety requirements, environmental guidelines, and company policies.

Commercial, risk, and team leadership

• Manage tenant, owner, investor, landlord, authority, service-provider, and other stakeholder relationships.
• Manage property contracts, service providers, contractors, consultants, and vendors; lead related commercial negotiations.
• Identify ways to improve efficiency, reduce costs, increase occupancy, and enhance asset value; lead refurbishment and capital improvement initiatives.
• Monitor market trends, rental rates, occupancy, competitors, and industry developments.
• Identify and manage operational, financial, legal, safety, and reputational risks.
• Coordinate with Finance, Leasing, Sales, Marketing, Legal, Facilities, Engineering, and other departments; report performance and recommendations to senior leadership.
• Lead, coach, mentor, and develop property teams and department heads.

Experience and expertise

• Proven experience in property management, real estate, facilities management, asset management, or a related field.
• Significant senior property leadership experience and a record of managing large portfolios and improving operational and financial performance.
• Strong knowledge of property operations, facilities, leasing, tenant relations, maintenance, building management, and compliance.
• Commercial and financial acumen, including managing property budgets, operating expenses, rental income, and profitability.
• Experience leading multidisciplinary teams and managing contractors, consultants, facilities providers, security companies, and service partners.
• Strong negotiation, communication, stakeholder management, conflict-resolution, analytical, and problem-solving skills.
• Experience with PMS, CAFM, ERP, CRM, or other property technology platforms is an advantage.

Preferred qualifications

• A bachelor's degree in Real Estate, Property Management, Business Administration, Facilities Management, or a related field is preferred.
• RICS, CPM, CFM, or other relevant property management certifications are an advantage.

What the employer offers

• Opportunity to shape management strategy for a diverse, high-value property portfolio and work with owners, investors, tenants, senior management, and strategic partners.
• Career progression opportunities in property, asset management, real estate, or executive leadership.
• Collaborative, growth-oriented environment, leadership training, industry exposure, and professional development.
• Competitive compensation and comprehensive executive benefits package.