Project Systems Lead (IMEA)

Role: Project Systems Lead

**Level:** Operations - Level 3 or 4

Role Description

Project Setup & Salesforce Data Integrity

• Create, validate and maintain project records in Salesforce from initiation through to closure.
• Ensure that all required project, commercial, delivery and resourcing information is accurately captured and updated.
• Act as a key owner of Salesforce project and resourcing data quality for the IMEA region
• Ensure that projects are correctly set up before kick off, with all mandatory information completed and validated.
• Monitor project records throughout the project lifecycle, ensuring that changes to scope, dates, staffing, status, or commercial information are accurately reflected.
• Follow up with Account Managers, Project Leads, Finance, and other stakeholders to resolve missing, incomplete, outdated, or inaccurate information.
• Support consistent use of Salesforce processes, fields, workflows, and reporting requirements.
• Help ensure that Salesforce remains a trusted source of truth for project delivery, resourcing, reporting, forecasting, and leadership decision-making.

Reporting & Insights

• Produce regular reports to provide visibility on project status, resource allocation, utilisation, capacity and upcoming demand.
• Support Account Managers, Project Leads and PRO with accurate and timely operational data.
• Identify trends, risks, gaps, or inconsistencies in project and resourcing data.
• Support forecasting and planning discussions by providing reliable project and resource information.
• Highlight data quality issues, resourcing risks, project status concerns, or capacity constraints early.
• Contribute to business reporting by ensuring that underlying Salesforce data is accurate, complete and current.

Stakeholder Collaboration

• Act as a central coordination point between Account Managers, Project Leads, Finance and PRO
• Communicate clearly and proactively on priorities, trade-offs, risks, project updates and operational requirements.
• Build strong working relationships with stakeholders while maintaining discipline around process, data accuracy and timelines.
• Constructively challenge incomplete, inaccurate, or inconsistent information to ensure that project records and reports remain reliable.
• Support teams in understanding and following agreed project setup, resourcing and Salesforce processes.
• Balance being service-oriented and collaborative with the need to uphold operational standards and data integrity.

Process Improvement

• Identify opportunities to improve resourcing processes, Salesforce usage, reporting, project governance and operational workflows.
• Contribute to building efficient, scalable, and consistent ways of working across the IMEA region.
• Support the implementation of improved templates, checklists, dashboards, controls, and data quality processes.
• Help drive operational discipline across project setup, staffing, tracking, reporting and closure.
• Proactively recommend improvements that reduce errors, improve visibility and support better decision-making.

Essential Experience & Skills

• 5+ years of experience in project operations, resource management, PMO, professional services operations, or a similar role.
• Strong experience working with business systems such as Salesforce, ERP, CRM, PSA, or project management platforms.
• High attention to detail and a strong commitment to data accuracy and system discipline.
• Strong organisational skills, with the ability to manage multiple projects, deadlines, priorities and stakeholders.
• Excellent communication and stakeholder management skills.
• Ability to manage trade-offs, make informed recommendations and escalate risks appropriately.
• Strong reporting and analytical skills, with confidence working with project, resource, and operational data.
• Proactive mindset, with the ability to anticipate issues, follow through and drive resolution.
• Confidence to challenge incomplete or inaccurate information in a constructive and professional manner.
• Commercial awareness and an understanding of how accurate project data and effective resource allocation support utilisation, forecasting, revenue, margin, and client delivery.

Preferred Experience

• Hands-on Salesforce-based ERP experience.
• Experience working in consulting, professional services, learning and development, or another fast-paced client environment.
• Exposure to project financials, utilisation reporting, forecasting, capacity planning, or revenue reporting.
• Experience supporting project governance, resource planning, or operational reporting across multiple stakeholders.
• Experience producing reports, dashboards, or operational insights for leadership teams.

What Success in This Role Looks Like

• Projects are created accurately, completely and on time in Salesforce.
• Project and resourcing data remains complete, current, and reliable throughout the project lifecycle.
• Salesforce is trusted by leadership, Finance, Account Managers, Project Leads, and PRO as a reliable source of project and resource information.
• Resource allocations are clear, visible and aligned with project needs and business priorities.
• Resourcing challenges are identified early and managed proactively.
• Project status, capacity and utilisation reporting is accurate and useful for decision-making.
• Data quality issues are reduced through improved process discipline, follow-up and stakeholder accountability.
• Stakeholders experience the role as organised, proactive, commercially aware, accurate and solutions-oriented.
• Operational processes become more consistent, scalable, and efficient over time.

Why Join BTS?

• Work in a dynamic, global consulting environment.
• Play a central role in enabling successful client delivery.
• Be part of a team that helps organisations turn strategy into action.
• Gain exposure to high-impact client programmes, senior stakeholders, and commercial decision-making.
• Contribute to the effective running of a growing region by improving project visibility, resource planning, and operational discipline.
• Grow within a company that values learning, development, ownership, and entrepreneurial thinking.

Compensation and Benefits